KeyHolder

IT''SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgement. Expanding rapidly, with over 100 locations nationwide, IT''SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar. There are three major things that differentiate IT''SUGAR from other candy retailers. One is the product - an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance - full of bright colors, loud music, and lighthearted rebellion. Third is the people - passionate, optimistic, and energetic. Our Key Holders are the premier "RETAILTAINER", providing unforgettable customer experience, and promoting brand awareness. JOB RESPONSIBILITIES Coaching: Lead, coach and motivate through positive, enthusiastic brand representation and present solutions for ongoing challenges. Leads by managing through change and adversity. Holds self and staff accountable for achievement of goals and metrics. Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them. Accountability: Display enthusiasm and promote a cohesive group working environment; work closely with others as necessary; support group decisions and solicit opinions from coworkers; display team spirit. Represent brand and core values appropriately at all times. Must be proficient in product knowledge. Must be able to work alone or with minimum amount of supervision. Selling Skills: Ensures retail Indicators, Supporting KPIs and Financial Goals are achieved. (Sales, Conversion %, UPT, DPT, AUR etc.). Drives brand loyalty by adopting an experiential selling environment, by setting the theater in a fun and engaging way. Demonstrates selling skills through explaining benefits, features, prices, quality, value and other information, builds the business through providing the ultimate consumer experience. Customer Relations: Shares information and communicates clearly to all levels internal and external. Maintains the spirit of ownership by demonstrating problem solving skills to overcome obstacles and challenges. Must be able to articulately convey the brand language.

Created: 2026-03-07