IT Helpdesk Analyst

OverviewWhat you will be doing:The IT Helpdesk Analyst reports directly to an IT Manager and is responsible for responding to problems and questions pertaining to all systems applications and provide technical guidance to software application users and consult with vendors and other systems support personnel to identify and correct problems. Provide production support for SSOPs and Yardi to site personnel and home office. He/She will assist in development of training materials and programs based on frequently asked questions.What we''ll expect from you:* First point of contact via phone/ticketing system/email for help desk support which includes assisting end users with all software, networking and hardware issues.* Diagnose, resolve, and document technical software and hardware issues in the ticketing system.* Administrate various standard software and portal-based user access.* Follow Help Desk standard operating procedures and SLA requirements.* Continually search for areas of improvement in IT processes and procedures.Requirements and Desired Skills:* Bachelor''s degree (B. A.); or one to two year''s related experience and/or training; or equivalent combination of education and experience.* Experience providing Level I-II Help Desk telephone and email support for both software and hardware issues.* Ability to provide superior customer service with excellent telephone etiquette.* Working experience with different versions of Windows OS, MS Office, Azure and other standard desktop applications.* Basic knowledge of networking protocols and fundamentals.* Experience installing, upgrading, and maintaining end user software applications.* Previous experience with helpdesk ticketing systems* Residential real estate industry experience is a plus.* Yardi property management software experience is a plus.* SQL experience is a plus.The ''Benefits'' of Employment:* Employee referral payment program* Educational Enhancement Program* Medical, Dental, and Vision benefits* Life/AD&D Insurance* Long and short term disability* Retirement Plan - 401(k) Plan* Discount on an apartment with any one of our propertiesGet To Know Us:Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in King of Prussia, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 350 apartment communities and over 95,000 units located in 19 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships and proven operational expertise.Learn more about Morgan Properties at

Created: 2025-10-04