Account Director

Company DescriptionJob DescriptionThe Account Director is responsible for owning top tier accounts with support of senior and junior staff, as well as providing strategic direction and oversight for a variety of Digital Media Solutions accounts.Work through team to ensure strong client relations, exemplary account management, effective project management and flawless campaign execution for all clients within team. You will be accountable for maintaining and maximizing client revenue in an ROI-focused environment, ultimately supporting our growth of market share.ResponsibilitiesClient and Revenue Growth:Provide consultative, strategic support and guidance to team on assigned book of clients Participate in key client presentations, oversee new client onboarding, and performance review/planning sessionsDevelop strong, collaborative partnerships with sales team and leadership in effort to fuel client growth Oversee account execution within the team, reporting KPIs and rollup of program adoption, account risk and mitigation strategiesLeadership: Develop strong partnerships with cross-team leadership to encourage successful collaborationSupport in guiding priorities for internal resources to ensure timely launches and maximize delivery for each client Act as solution-oriented change agent that asks questions, seeks to understand, and strives to help us improveFoster a collaborative environment to encourage respectful exchange of ideas Work collaboratively with AM senior leadership to further hone and develop processes, best practices and new approaches for the department Team Management and Development: Develop team members through consistent training, coaching and leadership Manage team and individual performance through formal and informal performance management processes and ongoing feedback loopDefine clear career path for each team member •Identify and swiftly address performance-related issues as necessary Training and on-boarding Collaborate with fellow Managers to create best practices and standards for application Drive adoption of products, tools, processes, and standards throughout team Create a training and knowledge-sharing environment within team framework Proactively address/escalate urgent issues within the team and communicate back resolution Remove barriers to success for team members by identifying potential issues and consulting on resolution Operational Efficiency:Drive operational scalability and efficiency on all accounts, seeking standardization and automation wherever possible Understand the full capabilities of our tools and systems in effort to guide team on efficient launch methods and support troubleshooting Other duties as assignedRequirementsBachelors Degree from four-year college or universityYears of Experience: 9+ years, with experience in digital marketing preferred. At least 2 years of experience managing a team.Excellent client service and business acumen, presentation and writing skillsOrganized, self-starter adept at prioritizing and managing multiple projects while consistently meeting and exceeding objectivesStrong entrepreneurial attitude and ability to thrive in a dynamic, fast paced environmentCapable of partnering successfully at all levels of an organization and client base to accomplish goalsAbility to learn quickly and think strategically + identify areas of improvement and act on themAbility to manage through influence and gain consensus in a cross-functional environmentAbility to leverage team experience and knowledge to continuously improve process and resultsProven ability to manage a team of up to 3-5 direct and indirect reportsQualificationsAdditional InformationWhen you''re one of us, you get to run with the best. For decades, we''ve been helping marketers from the world''s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon''s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:Culture: at Epsilon: People Deserve Great BenefitsWe know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.Epsilon is an Equal Opportunity Employer. Epsilon''s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.Epsilon will provide accommodations to applicants needing accommodations to complete the application process.For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles'' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.LI-GC1REF168312D

Created: 2025-11-15