Assistant Food Manager | Orlando City Soccer

OverviewThe Concessions Supervisor is responsible for the effective management and running of concessions operations within a specified geographical area. The Concessions Supervisor must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.ResponsibilitiesEssential Job Functions (including to but not limited to):Responsible for overseeing a staff of 8-10 part-time and full-time Concessions Leads, Attendants, and Cashiers. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.Manage and run all venue concessions operations. Duties include staff scheduling, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the GM.Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met. Provide direction and oversight to Concessions Leads, Cooks, and Cashiers. Ensure that all Spectra and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to GM immediately.Must show demonstrated ability to meet the company standard for excellent attendance.Knowledge, Skills and Abilities:Ability to communicate with employees, co-workers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.Ability to speak, read, and write in English.Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.Ability to work well in a team-oriented, fast-paced, event-driven environment.Possess a thorough working knowledge of all existing concessions locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Spectra and venue concession operations.Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.Ability to handle cash accurately and responsibly.Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.QualificationsQualifications:Associate''s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.Experience in basic food handling, sanitation, and customer service is preferred.High School Diploma or equivalent.Vaccination StatementWe are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

Created: 2025-11-01