Systems Engineer / Helpdesk Lead

Job Description We are looking for a Systems Engineer to join the Technology team, consists of a Manager of Information Technology, a Senior Systems Engineer and a Help Desk Technician. As a Systems Engineer, you will work with internal MSP, MSSP, and management to maintain and administer technology infrastructure and troubleshoot problems as they arise. You will collaborate with audit personnel regarding IT best practices and policies. You will provide exceptional support while interacting with business users from all departments. Success in this role means that you act as a team player and are interested in learning and contributing to the development of technology within financial services. Key Responsibilities: Analyze network data and infrastructure to determine inefficiencies and problems. Develop and design network architecture and computer systems infrastructure. Oversee the development, installation, configuration, and administration of computer systems. Troubleshoot technical issues and develop effective solutions. Prepare network analytics, data reports, and operational manuals. Keep abreast of the latest advancements in technology, protocols, and best practices. Ensure constant availability of infrastructure and network technical resources Design and implement security systems and redundant backups to maintain data safety Research, propose and implement potential technology improvements Collaborate with department head and MSP on all firm IT infrastructure decisions Satisfy technology requirements for audit purposes while maintaining documented records of change control activities Create custom scripts to increase efficiencies and automate processes Deliver desktop support as a backup when necessary to resolve technical issues in a timely fashion Participate as a member of the DR/BCP Team Oversee existing Horizon VDI environment Assist in the architecture and design of future cloud infrastructure Duties, responsibilities, and activities may change at any time. Basic Qualifications: 3+ years of relevant experience Proven track record of success in the installation and maintenance of Windows-based software Deep understanding of network infrastructure and design Preferred Qualifications: Experience in creating automated scripts and software PowerShell experience Citrix, VMWare and SAN technology, SQL Server, Active Directory experience ManageEngine ServiceDesk experience

Created: 2025-11-15