Factory Systems IT Support Technician

Job DescriptionAbout GlobalFoundries:GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world''s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. GlobalFoundries is owned by Mubadala Investment Company. For more information, visit of Role:This position will provide direct support to Fab Operations, Fab Manufacturing, and CIM (Computer Integrated Manufacturing) teams, which operates across multiple shifts, 24x7. This role will have the responsibility of providing first level troubleshooting to resolve CIM software issues, alert monitoring, and request fulfillment. The candidate must be able to work a compressed week, comprised of 12-hour shifts with the understanding of potential schedule adjustments to accommodate changing business needs. This role is located in Fab 9 Burlington, VT but will liaise with global teams to perform their tasks. Essential Responsibilities Include:Primary contact for first-level remote support via phone, email, or company chat application Incident Management responsibilities including: Documenting the issue appropriately Prioritization based on predefined business Service Level Agreements Categorizing to reflect the proper impacted service(s) Resolve the issue as complete or escalate (to level 2 or level 3 support tiers) as needed Follow up with customer if needed End-to-end ownership and tracking of Incidents and Service Requests Request fulfillment and change release duties Monitoring of critical systems, applications, and ensuring alerts are acknowledged and/or escalated accordingly Provide application testing and deployment support for factory automation engineers on high-availability UNIX / Linux and Windows-based server systems according to well-defined testing and deployment plans Assist in the creation and modification documentation for continuous improvement of process, as well as the creation and improvement of troubleshooting guides or knowledge base articles. Support Service Level Agreements (SLA''s) with IT domain teams, MFG Operations and with other Manufacturing Services organizations. Work against our SLAs (for phone calls/incidents/requests) Work with Level 2 teams on ongoing projects and escalations Document all issues in accordance with established procedures Follow ITIL & GF processesOther Responsibilities:Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programsRequired Qualifications:Experience using Linux OS Experience and understanding of IT infrastructure services Experience in using Microsoft office products Must possess excellent interpersonal skills Excellent communication skills, both written and verbal Demonstrated strong work ethic and commitment to professional continuous development Very much a self-starter Experience dealing directly with end users at all levels Clear thinker, able to perform under pressure, good attention to detail, strong team player Experience with hands-on technical roles, i.e.: desktop support, service operations, infrastructure services, Fab Operations and application services Experience and understanding of Fab IT and Semiconductor Manufacturing IT application services Able to perform shift work on a 12 hours per day shift schedule Preferred Qualifications:2 years of IT or equivalent experience Experience with Equipment Interfaces (CEI ESP) Past experience using a service desk tools Working knowledge of IT service management best practice framework Basic knowledge of Linux / Unix command line arguments IT Help Desk or Systems Experience in a Production/Manufacturing Environment If you need a reasonable accommodation for any part of the employment process, please contact us by email at [Click Here to Email Your Resumé] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations. Effective January 4, 2022, GlobalFoundries will require all US employees to be fully vaccinated against COVID-19 as a condition of employment. GlobalFoundries will follow the Centers for Disease Control and Prevention (CDC) definition of fully vaccinated and will require proof of vaccination. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, will have the opportunity to submit an accommodation request. GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory. All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal lawInformation about our benefits you can find here: you need a reasonable accommodation for any part of the employment process, please contact us by email at [Click Here to Email Your Resumé] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations. GLOBALFOUNDRIES is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GLOBALFOUNDRIES goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory. All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law.

Created: 2025-10-04