Housekeeping Manager

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Housekeeping Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more''..... Known for its colorful murals, art deco, hip vibe and Miami''s best nightlife scene, Wynwood is the city''s most vibrant district and will be home to Arlo Hotels'' next property.Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world''s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape.Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, is slated to open in October 2022. The hotel will consist of 9 floors including a Penthouse suite, a spectacular rooftop pool that will have an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor will play host to an outdoor courtyard with a bar and ''beer garden'', a gallery space that will concert into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite.To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior faí§ade which will feature graffiti and artwork by local Miami-based artists.The Housekeeping Manager assists the Director of Housekeeping in planning, directing, coordinating, and managing the activities of Housekeeping Supervisors, Room Attendants, Turndown Attendants, Public Area Attendants, and House Attendants, in accordance with established Arlo Hotels standards, policies, and procedures.RESONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations. • Display honesty & integrity. • Employs excellent employee relations and team building skills. • Maintain open communication with Housekeeping leadership and all other departments. • Adhere to hotel Health and Safety guidelines. • Conduct and participate in pre-shift meetings. • Work under pressure in a fast-paced environment. • Report immediately any accident and/or incident which may occur while at work. • Ensure overall consistency and efficiency of the Housekeeping department.SPECIFIC DUTIES: • Supervises daily activities, providing organization, instruction, and guidance to staff members of the Housekeeping Department. • Ensures completion of daily objectives while maintaining Arlo hotel standards of cleanliness and guest satisfaction and ensuring that all department and company policies and procedures are followed. • Monitors work performance of team members by inspecting all hotel rooms and public areas to ensure that cleanliness meets Arlo hotel standards. • Identifies and resolves problems in a timely manner, being decisive in problem situations and taking appropriate corrective actions. • Responds promptly and expedites all guest requests, monitoring guest comments and taking corrective action as necessary to improve service. • Generates creative solutions, continually seeking to improve the housekeeping operation. • Seeks out and demonstrates the use of new methods, techniques, and equipment. • Leads deep cleaning and other special projects and coordination of preventative maintenance programs. • Assists in the recruiting, training, and development of all housekeeping employees. • Prepares and conducts 90-day and annual performance reviews, in collaboration with the Director of Housekeeping. • Recognizes and develops promising supervisory employees. • Assists in managing the preparation of schedules, payroll, and workloads for housekeeping team members, ensuring maximum efficiency. • Monitors inventory of all housekeeping supplies, prepares requisitions, receives, and confirms deliveries, and verifies invoices pertaining to the Housekeeping Department. • Assists in inventories of linen and supplies. • Monitors proper use of housekeeping supplies and equipment and observance of safety requirements. • Prepares and follows up on incident and accident reports. • Is prepared to assist team members during peak periods. • Conduct department pre-shift and monthly department staff meetings. • Carries out additional responsibilities as directed by Management. • Establishes a strong relationship with the Engineering Department for any repairs needed.REQUIREMENTS: • High School diploma or equivalent preferred. • Three (3) year previous Housekeeping Management in the hospitality industry. • Ability to multi-task, work in fast paced environment and have a high-level attention to detail. • Strong verbal and written communication skills. • Maintain positive and productive working relationships with other team members and departments. • Possess knowledge of opening and closing the house, inventory control, ordering supplies, payroll, scheduling and managing budgets. (add similar) • Physical Abilities:* Move, Lift, Carry, Push, Pull and Place objects weighing less than or equal to 15 pounds without assistance. • Reaching overhead and below with the knees, including bending, twisting, pulling and stooping

Created: 2025-11-15