ServiceMax/Salesforce Systems Administrator

Gaming:Welcome to the world of land-based gaming. Light & Wonder''s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.Position SummaryEssential Job Functions:* Design, build, test and deploy enhancements to ''Salesforce'' and ''ServiceMax'' custom objects, tables, page layouts, workflows, output documentation, checklists, alerts, reports, and complex dashboards* Assist in the configuration and maintenance of sandbox environments to facilitate development and QA testing of new features and functionality* Ability to provide application and business process consulting, including training documentation supporting the implementation and change management of ServiceMax application software* Manage a queue of support requests, driving all issues to resolution with a strong customer centric focus* Interact with project management to ensure all project requirements and milestones are successfully met on time and in budget* Participate in the research, selection, configuration, and support of third-party application tools* Write and maintain standard operating procedures* Scope new requirements considering business change and support request trending* Contingent upon location, travel may be periodically requiredQualificationsBasic Qualifications:* 5 - 8 years systems administrator experience* Minimum 1 year of ServiceMax experience (configuring, testing, training, implementing, and reporting)* Minimum 3 years of Salesforce experiencePreferred Qualifications: An equivalent combination of education and experience will be considered* Bachelor''s degree in Computer Science, Information Systems, Business Administration or Related Field* Administration certification* Experience managing all aspects of field service, CRM, case management as well as customer and vendor portals in a cross functional service organization* SQL knowledge with the ability to perform tasks such as updating and retrieving data on a database. Common database management systems used are Oracle and Microsoft SQL Server* Excellent project and time management as well as communication and conflict resolution skills* Ability to manage multiple projects/tasks across various user groups; and possess the ability to work in a fast-paced environment, with excellent written and verbal communication skills* Must have strong communication skills, both written and verbalMust be able to obtain required regulatory gaming cards and licensing upon employment. A security investigation will be conducted. A drug test will be required before employment.Physical Requirements:While performing job duties, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision as well as the ability to adjust focus working with computer and business equipment.Light & Wonder and its affiliates (collectively, ''L&W'') are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you''d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Created: 2025-10-04