Senior Technology Liaison

Job Location: United States : New Jersey : BridgewaterAlternate Job Location: United States : North Carolina : CaryWork Arrangement: Remote, however, needs to be commutable distance to the above locations for occasional in office meetings.A candidate has been identified.Role Value Proposition:The position resides in Group Benefits Employee Digital organization, responsible for leading customer-driven improvements to the digital experience for Group Benefits. This Senior Business Analyst position will be focused across the Employee Digital experience. Responsibilities will include eliciting and documenting epics, features, and user stories with varying levels of complexity and scope. The primary focus for this position is on Group Employee communications and omni-channel capabilities however requirements may be needed for other capabilities and functions. Qualified candidates should familiar with insurance products and services, be able to analyze business needs, lead project teams, partner and effectively communicate with various stakeholders.Key Responsibilities:* Own and lead parts of the Group Employee experience. Responsible for delivering the overall solution from inception to roll-out, creating features to represent requirements, develop business scenarios and acceptance criteria with review and approval of user stories (functional design). In support of those requirements, ensure test scripts are at the level needed to fully test the requirements, identify operational readiness activities and support deployment (production releases), as needed.* Ability to look across projects to drive overall prioritization, impact and timelines.* Requires the ability to lead and motivate Agile team members that are not direct reports, as well as providing scope direction.* Review customer feedback through our Voice of Customer tools to determine areas of opportunity for improvement.* Working independently with general supervision, define project interdependencies, outputs, critical path dependencies. Track team progress against plan.* Identify and escalate project risks/issues and collaborate with agile team to propose solutions.* Communicate with management regarding project status, ability to articulate concerns, and impact to resource allocation and timelines* Run effective project meetings.* Support Operational Readiness and rollout tasks and activities - including process documentation, work instructions, training, and other readiness communications.* Manage critical relationships (in a matrix environment) with all key project team members and stakeholders.Essential Business Experience and Technical Skills:* 5+ years of related work experience* Proven leadership ability.* Able to build partner relationships in person and virtually* Strong ability to elicit and document business requirements* Experience with both Agile and waterfall methodologies. Experience with Azure is a plus.* Understand Agile artifacts, such as Features, User Stories, test scenarios, and Architecture with ability to define correlations/traceability to requirements, processes, and testing documents* Very good consulting and negotiation skills for gathering business intelligence and influencing partners and peers* Demonstrated time management and organizational skills and the ability to work independently with minimal oversight* Exceptional communication and presentation skills, both verbal and written. Ability to interpret and communicate complex ideas - for a wide variety of audiences.* Facilitate effective discussions and prioritize work to maximize work effort of the team.* Group business knowledge and experience* Ability to work in a matrix (cross departmental) and virtual work environment.* Embodies MetLife core values and exhibits in behaviors.Business CategoryU.S BusinessNumber of Openings1At MetLife, we''re leading the global transformation of an industry we''ve long defined. United in purpose, diverse in perspective, we''re dedicated to making a difference in the lives of our customers.''MetLife:MetLife, through its subsidiaries and affiliates, is one of the world''s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked 46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine''s 2021 list of the ''World''s Most Admired Companies.''MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.MetLife maintains a drug-free workplace.

Created: 2025-11-01