Field Service Engineer

Gaming:Welcome to the world of land-based gaming. Light & Wonder''s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.Position SummaryJob Summary:The person in this position performs system configurations, customer support, maintenance, and installation of system and EGM products. This position will be the front-line interface to the customers on all systems issues.Essential Job Functions:* Provides customer support to both internal and external customers* Provide routine preventative and service maintenance support for all system products and hardware* Provides installation and modification support for all products and systems supported; to include all hardware as well as all EGM''s in the field* Thorough understanding of functions and operation of system products* Assists in identifying systems, component or equipment failures and coordinates corrective action in cooperation with other company or vendor groups* Completes required maintenance records in an accurate, concise, and clear manner* Functions as an L&W representative to develop and ensure positive customer relations and professional service support for all systems and EGM products supported* Develops and maintains current knowledge of L&W''s business capabilities, products, and services* Oversees and maintains repair parts inventory to provide cost effective and timely service repair or modifications to L&W systems, EGM''s, and hardware* Provides on call 24 hour 7 days a week support when designated as the on-call representative* Adheres to established workmanship standards, policies, and procedures of field operations* Analyzes operational difficulties and gathers information to isolate causes of failure or problems* Answer customer questions on system capabilities, reports, and operationQualificationsTraining and/or Experience:* One to two years of System related support and service* One to two years of EGM related support and service* Must have working knowledge of Windows Servers (2003-2012)* Must have working knowledge of server hardware and components* Trained or experience in electrical/communication hardware and troubleshooting* Gaming experience a plusQualificationsEducation:* Bachelor''s or Associate''s Degree/Equivalent in Computer science or related field of study or equivalent experienceKnowledge, Skills, & Abilities:* A working knowledge of Microsoft SQL (2000-2008) including the use of query analyzer* Some understanding of software architecture and programming a plus* Working knowledge of networking, its hardware, and principles including TCP/IP (Network + and A+)* Demonstrated knowledge of computer operating systems, digital equipment components and their discrete parts* Strong interpersonal and communication skills* Must be 21 years of age* Must have acute color perception* Ability to lift 50 pounds with appropriate equipment and/or assistance from another person* Ability to respond timely to common inquiries or calls of service from customers, regulatory agencies, or members of the business community* Ability to conduct thorough system analysis and produce supporting documentation.* Ability to effectively communicate (verbally and written) with other related organizations (internal and external) to develop solutions as required.* Ability to recreate reported issues in a lab environment, working towards finding a solution and going through the proper channels to address it in the field.* Ability to work effectively as a team to accomplish business objectives* Basic Microsoft Office skillsWork Conditions:* The work conditions are representative and typical of similar jobs in comparable organizations* Daily travel to customer sites within designated region with other travel as assignedLight & Wonder and its affiliates (collectively, ''L&W'') are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you''d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Created: 2025-11-15