Senior Manager, Systems Implementation Training.

Gaming:Welcome to the world of land-based gaming. Light & Wonder''s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.Position SummaryJob Summary:The Senior Manager Systems Implementation Training Transformation is responsible for People Development focused towards create a high performing Winning culture within the Systems Training Department. The Senior Manager will work closely with all other Training Leadership Team to plan, develop, manage and deliver training services supporting Light and Wonder technology solutions products. As a Training Manager you will focus on overseeing and developing the Systems Training Personnel on the delivery, understanding, and use of our Technology Products and Solutions.Essential Job Functions:* Creates a Transformational Plan including short- and long-term goals to immediately address the Talent concerns in and around the Training Department.* Create a management system that immediately addresses the Talent development, Vision and Communication concerns set forth by the Training personnel.* Executes present and future training program priorities; leads the analysis and understanding of Scientific Games Technology Products and Solutions to design, develop, and implement training solutions both internally and externally.* Training curriculum development for Scientific Games Technology Products and Solutions spanning in-person classroom training, as well as remote and eLearning development and delivery.* Manages a team of training professionals focused on delivering a high level of service, training support, and subject matter expertise to gaming professionals/operators utilizing Scientific Games Technology Products and Solutions.* Assist with the annual succession planning program and supports talent management initiatives focused on the building of bench strength through individual development and career pathing for assigned team members.* Assist with the development of long term learning strategy and curricula while partnering with senior management to ensure training programs support changing business operations and technology needs and initiatives* Apply creative approaches and instructional methodologies to the design, delivery, and evaluation of learning content (e.g., custom eLearning, video, web-ex, individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training) aligned to the understanding, use, and adoption of Scientific Games Technology Products and Solutions* Collaborates with subject matter experts and clients to understand content and learning requirements and produce videos/documents to support the training development and delivery process* Conducts analysis on training effectiveness, maintains appropriate metrics, and recommends improvements to existing programs as necessary* Works directly with the Internal Training Department on organizing, scheduling and conducting internal product and soft skills training; tracks individual training members progress* Maintains the training environment (s) for Internal Training/self-learning and customer education* Remains informed and current on industry trends to develop new training services offerings through industry periodicals and professional affiliations; remains informed of new Bally products and services* Understands Scientific Games Technology Products and Solutions technology stack and offerings.* Utilize System Technical as well as Business Operational knowledge to effectively engage with Clients, Project Management, System Implementation Team and Technical Services to provide input and feedback for improvement to delivery and customer service* Prepares proposals and cost estimates for potential future projects/engagements* Maintains Subject Matter Expert (SME) status of a core Bally product; ability to train and support said product and has intermediate to advanced knowledge of two plus Bally cross-products* Responsible for the supervision, development, growth and tracking of the System Trainer, Lead System Trainer and Senior System Trainer* Performs additional duties as assignedQualificationsTraining and/or Experience:* Five years of prior training, teaching, or related experience* Five years of technical experience preferably software related* Five years casino operations, gaming experience and/or Bally System product knowledge or related management experienceKnowledge, Skills and Abilities:* Intermediate knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Visio)* Intermediate knowledge of Atlassian JIRA* Intermediate knowledge of Bomgar remote support software* Basic SQL knowledge; ability to read/write basic queries* Basic knowledge of database engines, table structures and services* Basic knowledge of networks, server architecture and infrastructure* Must possess and maintain a valid driver''s license and passport* Ability to secure and maintain gaming license* Strong technical, analytical and problem-solving & decision-making skills* High degree of competency with adult learning concepts, practices, and procedures* Versatility and strength in both written and verbal communications* Professional and political acumen, diplomacy, and tact* Ability to take initiative and manage simultaneous deliverables under pressure* Positive, collaborative, and solutions-focused temperament* Ability to work with a high degree of autonomy and seek clarification when necessary* Strong public speaking and presentation skills* Excellent written and verbal communication skills* Excellent planning and management skills* Experience in leadership and mentoringEducation:* Bachelor''s Degree (or foreign equivalent) in Computer Science, Engineering (any), Business Administration, Marketing, Education or related field. Relevant equivalent work experience is acceptable in lieu of a Bachelor''s degree.Physical Requirements:* Ability to travel.Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you''d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Created: 2025-11-15