Service Advisor

What sets Walser St, Paul Subaruapart from the competition? We are a family focused, performance motivated, values driven company. As a local, family owned and operated company we have been shaking up the automotive stereotypes for over 65 years with 27dealerships representing over 20 manufacturers.Our team is looking for a Service Advisor to come onboard. Working in our Service Department requires a strong ability to work with your team and connect with our customers. As a Service Advisor here, you are not only listening to a customers concerns, you are working to breakdown repairs and expectations in a calm, empathetic, and understandable way. Every day, you will be an asset in making sure Walser customers feel welcomed from the minute they arrive and feel educated every step of their service process.What You''ll Do:Act as the face of Walser service by greeting customers as they enter the service drivePerform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair ordersUnderstand basic automotive repairs, know how long each service will take and how much the repair will cost to best communicate with guestsWork as a team with your service admin and technicians to generate working hoursExecute proper follow up techniques with customers to build repeat businessStage vehicles and shuttle customers as neededAll other duties, tasks and/or projects as assignedOur Employees Receive:Family focused benefits packageMedical, Dental, & Vision coveragePaid Parental Leave (Maternity, Paternity, Adoption)Adoption and Fertility AssistanceLife InsurancePet insuranceEmployee discountsAccess to our Employee Resource Groups, such as:Women of WalserandDrive with PrideThe opportunity to volunteer through the Walser FoundationWere Looking for:High School Diploma, GED, or equivalent work experiencePrior experience in the automotive industryStrong written and verbal communication skillsExceptional customer service skillsHigh level of detail orientation and accuracyProven experience working within a team environmentFamiliarity with using Microsoft Office (intermediate level preferred)CDK, Reynolds and Reynolds, or other Dealer Management Systems experience (preferred)We proudly operate on a set ofCore Valueswhich drive our decisions and actions on a daily basis. They are:Do The Right Thing Nothing is worth compromising a relationshipLead By Example Be willing to help no matter how difficult the challengeDisplay Positive Energy A good attitude is highly contagiousBe Open Minded The only thing that is constant is changeReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Created: 2025-10-04