Store Manager

POSITION OVERVIEW: The Store Manager is responsible for overseeing the general operations of the store, creating and implementing a store sales strategy to maximize sales, and providing a wonderful & cheerful customer experience to all customers. In addition, he/she will manage the store team and help align associates around our corporate values/mission. In addition to operational responsibilities such as opening/closing, inventory management, loss prevention, payroll & scheduling, and visual merchandising, the Store Manager will be responsible for achieving store objectives, maintaining KPIs, developing the team, and ensuring adherence to all company policies & procedures. The Store Manager will be expected to model effective sales techniques and manage the customer experience on the salesfloor. KEY AREAS OF RESPONSIBILITY: • Achieve and exceed productivity and sales plan expectations • Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage • Set an example of exceptional customer service by leading sales efforts on the selling floor • Teach and monitor each associate on store operations and policies & procedures • Recruit, train, motivate and retain quality sales associates. • Set goals and manage to expectations by clearly communicating to the staff the metrics by which success is measured in each area of the business • Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement as necessary and address with progressive documentation as required. • Maintain a high level of visual merchandising and housekeeping standards • Perform daily paperwork reconciliation and other operational tasks • Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage. • Implement company policies and procedures QUALIFICATIONS FOR POSITION: • Minimum four years'' experience in retail management, knowledge of local market and clientele a plus • Multi-Lingual a plus • Full understanding of specialty retail, including business development, visual merchandising and store operations • Computer skills to include operation of retail point of sale system, Word, Excel and email • Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs • Strong leadership critical thinking and problem-solving skills. Delegate responsibility and work to the staff. • Demonstrate strong verbal and written communication skills allowing for communication of the company''s goals and objectives • A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store''s business at all levels • A mentor and leader to staff and peers. Developing individual''s strengths and identifying opportunities. • A trainer able to teach skills in customer service, selling, and operations Benefits include participation in monthly bonus program, a generous employee discount and a competitive benefits package

Created: 2025-10-04