Rentals Assistant Manager- Birthday Parties (NC, ...

Position Objective: Support the Museum''s mission by being a key member of the Rentals management team, responsible for maintaining a positive and proactive work environment, and delivering an exemplary level of service to all guests, with a primary focus on birthday parties and private museum rentals.Responsibilities* Act as primary point of contact via phone and email for 500+ birthday party clients annually, from initial inquiry to post-event evaluation, booking and taking payments for reservations in the CRM database, effectively managing all confirmations, reminders, and follow-up communications.* Provide leadership and training, including animal handling, invertebrate handling and themed programming, to 10-12 part-time Birthday Party educators to provide quality offerings, excellent service, and a safe, clean, welcoming environment.* Oversee all weekend Birthday Party logistics, including but not limited to associated scheduling of rooms, educators, reserved parking spaces, program delivery, supplies, third-party vendor ordering, and room setup/breakdown.* Meet monthly sales goals and manage budgeted expenses, performing reconciliation of revenues and expenses and forecasting monthly in collaboration with the Rentals Manager.* Maintain inventory of birthday party supplies in all Museum classrooms on a weekly basis and responsible for timely re-ordering.* Partner with Guest Experience Management Teams to provide a cohesive experience for all guests.* Keep hazardous chemical inventory and SDS sheets updated regularly, participating in annual inspections and disposals.* Collaborate regularly with other Museum teams to share spaces, create, evaluate and revise program offerings, and develop additional offerings to birthday party guests.* Create positive relationships with external vendors to ensure exceptional product delivery, sustaining a profitable margin, and meeting the needs of guests.* Support Rentals Team and provide coverage during periods of absence and peak seasons, including training and regular participation to maintain knowledge of policies and procedures.* Act as PAC (Program Animal Committee) Animal Handling Trainer and actively participate as a member of the Program Animal Committee in quarterly meetings.* Along with the Animal Care Director, Butterfly House Director, and Innovation and Learning team, determine staff members or volunteers to be trained on vertebrate and invertebrate animal handling.* Conduct all animal trainings and communicate with Animal Care Staff and animal handlers on a weekly basis.* Maintain up-to-date documentation and revise policies concerning animal sign out and animal welfare in collaboration with the Animal Care Team.* Attend and participate in Emergency Coordinator training and act as an Emergency Coordinator when the need arises.* Other duties as assigned.

Created: 2025-11-15