Membership Coordinator (NC, Durham)

Position Objective: Support the Museum''s mission by implementing initiatives across the organization to advance our focus on members as the Museum''s primary customers, enhancing the value of membership in learning opportunities and in revenue growth.Responsibilities:* Implement regular renewal and acquisition activities of the Museum Membership program including mailings, fulfillment, and lapsed recapture, ensuring data integrity for over 14,000 member households.* Complete quality membership card printing and fulfilment in a timely manner.* Evaluate and respond to individual member inquiries or comments.* Collaborate with Membership Team to generate reports and communications for the Ignite Learning subsidized membership and summer camp scholarships programs serving underserved audiences.* Work collaboratively and independently on projects and processes to improve department operations and enhance the member experience.* Support the Database Administrator by creating queries and processing reports in member/donor database (Altru) and provide redundancy for various event management software.* Provide Director of Membership with real-time data on Member behavior and the success of Member initiatives and communications, utilizing reports and other means as necessary.* Work with front line staff to ensure best strategies and practices for sales growth and exceptional Member service.* Collaboratively develop strategies and content for membership outreach and communications including monthly Member eCommunications, print material and event planning.* Coordinate and support staffing, development, and execution of Museum events, including but not limited to Member previews, special events, and AfterHours.* Work with other departments to identify and develop places for added value to Museum membership.* Support collaboration with all other departments to engage members more fully in the Museum, and to engage staff completely in the Museum''s member focus.* Provide excellent service for members and guests through phone, email, and in-person communication including regular support at guest and member admissions.* Serve as a member of Scholarship Committee, Family Events Subcommittee and others as needed.* Serve as back-up for online membership purchasing and fulfillment.* Assist with monitoring supplies, inventory, and deployment of all member-related materials.* Accurately maintain necessary financial records.* Additional duties as needed.

Created: 2025-11-15