Help Desk Administrator

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users across 7 branches from a central location in Addison Texas. This job requires a customer oriented mindset.IT Helpdesk Administrator:Take inbound calls or emails and work to resolve issues via internal and remote support toolsMonitor the Help Desk ticket system TrackIT, work to resolve and clear alerts dailySetup new user equipment, trouble shoot user accounts, printers, and password resetsThe ability to learn quickly and adapt to changing requirementsCreate, maintain or adjust Best PracticesWork After Hours and Weekends when requiredProvide all Tier 1 level support. Assist in escalating calls as neededTechnical Skills Required:Proficiency with WindowsExperience with MS Office 2016, Office 365Profound logic and troubleshooting skills for software and hardwareAdditional Skills Required:Strong interpersonal skills to effectively communicate with users, and co workersUnderstand and practice phone and email etiquetteMust be well spoken, outgoing, organized, detail-oriented, dependable, and flexibleAny other duties as neededBackground Check and Drug Screen requiredMalin is a E/O Employer

Created: 2025-10-04