Application Support Engineer

When you join VerizonVerizon is one of the world''s leading providers of technology and communications services, transforming the way we connect across the globe. We''re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.What you''ll be doing...We have an exciting opportunity for an Applications Operations Engineer supporting strategic commercial and federal clients across the region who are using our various Identity & Public Key Infrastructure (PKI) solutions. This is an opportunity to work with the Verizon Managed Security Services (MSS) team that is operating on the cutting-edge of information security. You would work as a part of a larger, global, 24-hour team. You''ll be involved in day-to-day management of applications, responding to service requests and incidents, and responsible for general application maintenance and participating in delivery of the applications services.* Service operations support and lifecycle management and delivery activities for applications services.* Work with peers and customers in incident management, problem management, and change management.* Provide lifecycle management for our secure identity services environments and identity services, utilizing experience and knowledge of operating systems and applications services.* Interact with internal and external personnel including clients, Sales, Product Management, Project Managers, Product Engineering, Compliance and other cross-functional teams.* Support the entire managed service lifecycle including hands on involvement with Incident Management, Problem Management, Release Management, and Change Management.* Interact with Compliance personnel to maintain managed service solutions, processes and documentation in a rapidly evolving compliance climate.* Develop and maintain advanced knowledge of key applications (e.g., PKI, Linux, Apache/Tomcat, Oracle, LDAP, and Java).* Support security roles and functions as necessary for multi-person access rules.Where you''ll be working:In this hybrid role, you''ll have a defined work location that includes work from home and assigned office days set by your manager.What we''re looking for...You''ll need to have:* Bachelor''s degree or four more years of work experience.* Four or more years of relevant work experience.* The ability to qualify for a government clearance at the Public Trust level.Even better if you have one or more of the following:* A degree.* Four or more years of experience with cloud application management.* Four or more years of experience with Linux.* Experience with webserver and application servers (e.g., Apache, Tomcat, ColdFusion).* Knowledge of Linux and Windows Server administration.* Knowledge of Active Directory configuration.* Experience with LDAP service management.* Knowledge of SQL scripting.* Experience of Hardware Security Module (HSM PKCS11) technology (primarily nCipher).* Scripting experience (e.g., UNIX shell scripting, Perl, PHP).* Knowledge of OS and application hardening.* Knowledge of RestAPIs and web development languages.* Knowledge of Nagios and related monitoring solutions.* Knowledge of Virtualization technologies / Cloud services.* Conceptual and analytical skills.* ITILv3 Certification.* Active Security Certifications such as CISA, SANS and/or CISSP certification(s).* Experience with all aspects of Public Key Infrastructure (PKI) related products, technologies and standards.* Capability to work independently and reporting to upper management.* Ability to communicate effectively in writing with all levels of clientele.* Ability to work collaboratively in a team environment with emphasis on knowledge sharing.22CyberAPPEqual Employment OpportunityWe''re proud to be an equal opportunity employer - and celebrate our employees'' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.COVID-19 Vaccination RequirementNYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.

Created: 2025-09-06