IT Business Analyst

At Smart Residential US (August and Yale Home), our mission is to make securely accessing the things in your life noticeably easier, without being noticeable.Together, August and Yale Home make up the Smart Residential team at ASSA ABLOY, a global leader in access solutions. Our global teams work together to create products and services that add everyday simplicity and convenience to our users'' lives. With the ability to control access to what they love the most, we''re able to provide peace of mind through safety and visibility.We''re excited to be adding an IT Business Analyst to our growing team! This is an engaging and challenging opportunity that plays an intricate role in shaping the development of our upcoming August and Yale products. We are looking for a motivated Business Analyst who wants to live on the edge of technologies that bring software and hardware together, within the connected home.This position will report directly to the Lead IT Business Analyst. The successful IT Business Analyst will have strong experience in ERP/MRP systems to support our efforts in building world-class mobile solutions for our direct-to-consumer products, as well as our business partners. You will be ensuring that business processes and supporting systems continue to meet business project stakeholder needs. The team''s goal is to ensure operations continue to produce without interruption.WHAT YOUR DAY LOOKS LIKE* Support Enterprise Resource Planning Systems on a daily basis* Drive the creation of process models (primarily conceptual/logical level models, often using business process analysis tools) and work with others to provide the supporting process ecosystem and implementations. This includes screen interactions, dashboards, rule management, and optimization algorithms* Assist with managing system-integrated applications* Define and document business functions and processes* Identify opportunities for improving business processes through information systems and/or non-system driver changes; assist in the preparation of proposals to develop new systems and/or operational changes* Manage all tickets for Smart Residential Business Units via Portal and email ingestion* Reset Passwords for Smart Residential Business Units* Troubleshoot Hardware and Operating System Basics - Laptops, Desktops, etc* Troubleshoot basic connectivity for Network and Wi-Fi* Identify outages for SiteRegion as a result of active queue monitoringWHAT BRINGS SUCCESS TO THIS ROLE* Excellent oral and written communication skills* Strong presentation, spreadsheet, flowcharting, and word processing applications skills* Strong Time management and organizational skillsREQUIREMENTS* At least 2 years of experience using an ERP/MRP system such as JD Edwards, SAP, Oracle, etc* Bachelor''s Degree in Information Technology, Business, Marketing, or related field, or equivalent, relevant work experience* 3+ years of experience performing business process analysis* 3+ years of experience working with cross-functional teams and enterprise-wide programs, operating and influencing effectively across the organization and within complex contexts* Experience in supply chain environments* Experience in process innovation and business process redesign is preferableWHY IT''S AMAZING TO WORK AT SMART RES US* Working with an incredibly passionate and intelligent team* Building products and services that solve real-world problems* Opportunity to make an impact by owning projects from start to finish* Comprehensive medical, dental, and vision benefits* A generous PTO policy to recharge and reset* Matching 401K contributions* Life insurance* Tuition and certification reimbursement* COVID-19 supported WFH policies and efforts (flexible in-office policy upon return)August and Yale are proud to be an equal opportunity employer. We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, ancestry, national origin, citizenship, religion, age, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person''s appearance or behavior, gender roles, gender expression, or gender identity), sexual orientation, gender, gender identity, gender expression, marital status, medical condition, mental or physical disability, military or veteran status, genetic information or other statuses protected by law. We interpret these protected statuses broadly to include both the actual status and any perceptions and assumptions made regarding these statuses.We are the ASSA ABLOY GroupOur people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it''s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.Berlin, CT, US, 06037IT, Telecom & Internet0-10%Associate30-Dec-2022

Created: 2025-10-04