Retail Store Manager

APPROACH TO WORK: Passion: Self-motivated / Positive attitude Entrepreneurialism: Demonstrates creative decision making / Demonstrates acute business acumen Dedication: Demonstrates urgency and acts before others do / Demonstrates flexibility to business needs / Commitment to continuous improvement Resourcefulness: Maximizes productivity for oneself / Communicates effectively / Efficiently executes and prioritizes Integrity: Displays professional and ethical conduct / Takes accountability RESPONSIBILITIES: Sales Generation : Meet minimum sales requirements based on store volume (corporate goal) Provide exceptional client experience by executing OAK+FORT Sales Culture Build and manage client relationships through client database recording Be a brand ambassador by keeping up with new arrivals, product knowledge, and wearing current merchandise Provide industry knowledge through awareness of products and prices in the market Drive sales through OAK+FORT eCommerce purchases and social media platforms Maximize sales during special events and customer services Ensure store team processes cash desk operations with engagement, efficiency, and accuracy Respond and appropriately resolve customer complaints and service opportunities Staff Development: Source and hire top candidates to build a high performing team Build our team by welcoming and onboarding new employees Build and maintain relationships with store team, peers, and relevant partners Train and develop high performing staff to maximize productivity Provide timely feedback and active informal training to staff§Inspire and motivate team through demonstrating leadership qualities Ensure staff are adhering to OAK+FORT Sales Culture and service expectations Initiate and communicate team objectives and updates with Management team and corporate partners Partner with District Manager to evaluate and dismiss underperforming staff Support internal growth through promoting high performing staff Host staff meetings as necessary and participate in monthly Manager''s meetings Store Functionality: Participate in training and execution of floor management Ensure the right quantity of stock is in the right place at the right time Maintain proper presentation of merchandise in accordance to corporate directives Oversee stock room set-up and organization Ensure Stock Team ships and receives merchandise with accuracy and efficiency Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience Adhere to loss prevention policies to prevent external and internal theft Create weekly schedules to maximize sales, eliminate wastage, and ensure the right quality and calibre of staff are working

Created: 2025-10-04