Digital Product Mgmt Sr Mgr - SMB

Job ProfilePosition Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company''s success. As a Digital Product Management Sr Manager within PNC''s Small Business organization, you will be based RemotelyAs a Digital Product Management Sr Manager within PNC''s Small Business organization, you will be responsible for the vision and strategy of our digital experience for Small Business clients using PNC''s Business Banking and payments products. Your team will design and develop digital experience capabilities & features roadmap and work in partnership with our product owners and agile crews to create a best in class digital experience - online and mobile. You will partner with key stakeholders to develop and drive an actionable strategy for onboarding clients to the digital experience at PNC and growing engagement, payments, activity, self-service and overall satisfaction. On a regular basis, you and your team will partner with experience designers, product owners, developers, quality engineers, scrum masters, line of business, risk governance, and other stakeholders.The candidate will have eight or more years of relevant financial services and digital experience with particular emphasis on customer journey mapping, digital sales, decision management, know your customer data requirements, and digital conversion metrics and strategies. A deep understanding of digital experience journeys, use cases, digital channels and omni-channel sales, servicing, and support as well as the software development processes will also be required of the candidate. Familiarity with business banking products and customer experience will be part of the candidate''s day-to-day responsibilities once in the proposed role. The candidate will also need to have demonstrated a track record of successful banking product launches and ability to build a high-functioning team. Lastly, possessing a self-starter attitude and having a true passion for delivering the best customer experience are critical to be successful in this role.For this role, the following background and experience is recommended:An understanding of the digital banking experience for small business clientsDemonstration of thought leadership to drive innovation and changeA working understanding of the development, build, and deploy processes for digital experiences (online and mobile)A strong strategic skill set and experience creating a product experience strategy and roadmapExperience collaborating with many different types of individuals and teamsAbility to communicate well with stakeholders and achieve buy-in and alignmentDemonstration of risk management strategies and tacticsInitiation of self-directed learning on new subject matterClient-centric design thinking experience, including client journey mapping, process mapping and/or process improvement tactics, and creating client personasExperience within the financial services industry preferredExperience building and enhancing digital experiences to drive positive outcomesExperience managing a team of product managersIn this role, you will be responsible for the following:Leading strategy and roadmap for digital experience for using, transacting, and completing self-service activitiesBeing a capable and involved product manager, thought leader, people manager, and business partner to align on outcomes and drive delivery of new experiencesCoordinating with product owners to ensure a deliberate approach is being followed for all work occurring within the same customer journey and experienceSoliciting stakeholder input and communicating progress, challenges, and risks to stakeholders and other partnersCollaborating with execution & technology partners, customer & employee readiness partners, and marketing & salesWorking closely with other digital partners, to ensure a robust strategy is in place to present a cohesive and intuitive client experienceWorking with project managers, finance partners, and others to manage the budget and ensure appropriate resourcing for the roadmapJob Description Responsible for complex, cross-functional digital strategies across business segments to optimize digital experience, leveraging design thinking and other best practices through the leadership of digital teams.Leverages industry and market place research and insights to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Assists Group Manager with defining strategy. Prioritizes and decisions recommendations. Drives business case development.Leads digital teams that develop and design the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Oversees the development, production, roll-out or promotion of digital experiences and ensures initiatives are completed on time, within budget and meet strategic goals.Drives/Develops partnership with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders including key vendors to ensure all digital experiences meet their strategic goals. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs. Serves as point of review and sign off for risk management, compliance, and audit requirements. May be identified as an application owner.Builds, manages, motivates, and develops the performance of the Digital teams to drive business, financial, and customer experience results of new and existing products. Recommends modifications in experiences and/or marketing to improve results.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC''s Enterprise Risk Management Framework.PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.Live the Values - Role models our values with transparency and courage.Enable Change - Takes action to drive change and innovation that will transform our business.Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and petencies Business Acumen - Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company''s business; ability to apply this knowledge appropriately to diverse petitive Environment - Knowledge of and ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.Design Thinking - Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication novation - Develops new ideas and initiatives that improve the performance of the organization.Knowledge Of Product Line - Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.Product Development Strategy - Knowledge of and the ability to design and implement a product development strategy within the organization.Solutions Development - Knowledge of and the ability to assess customer needs and provide solutions for them. Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education BachelorsAdditional Job Description COMPENSATIONBase Salary: $80,000.00 - $287,500.00 USD Annual Where a person is paid in the compensation range is aligned to their experience and skills. Placement within the compensation range is based on the specific role and the following factors:Lower in range - Building skills and experience in the jobWithin the range - Experience and skills align with proficiency in the roleHigher in range - Experience and skills add value above typical requirements of the roleCompensation Range may vary based on Geographic LocationINCENTIVERole is incentive eligible with the payment based upon company, business and individual performance.Benefits PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC.Disability Accommodations Statement: The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at [Click Here to Email Your Resumé].The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the California Consumer Privacy Act Privacy Notice (to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Created: 2025-11-15