Business Analyst

Incredible position available in a Accounting and Auditing company, has urgent need for a Business Analyst. Responsibilities will include, Benefit Payment Services (BPS) assists retirees with questions regarding their pension payments. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our team of call center professionals. Duties include: •Receiving inbound calls •Understanding call requests, problem solving as needed, and routing if required per client profile •Assisting retirees with questions about their pension payments, tax forms, withholdings, etc. •Sending forms via mail, fax, and email to participants Qualifications:•Previous call center experience preferred •College degree not required but preferred •Demonstrated proficiency in Word, Excel, internet, and email. •Highly motivated, self starter who can complete functions with little supervision •Strong organization/time management skills &ability to prioritize •Ability to function well in?a high volume environment & multi task •Adapts well to change and is a team player- ability to achieve both individual and group goals •Must have excellent?communication skills & telephone etiquette with customer service focus •Excellent attendance record required to go PERMFull-time and Overtime availability, AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Created: 2025-11-15