Desktop Field Support Technician

Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. Our client is currently seeking a qualified Desktop Field Support Technician to join their team onsite at Dallas, TX. This candidate must the ability to travel to Sherman, Tyler, Parish, and Texarkana, TX as needed for technical support. Scope of Activity and Responsibilities: Coordinating with facility shipping and receiving for delivery of training equipment to designated space Unboxing and setup of training room equipment to include PCs, peripherals, cable management Network patch cabling per client direction Imaging of training room equipment and end user PCs Assignment of static IP addresses for network printers per client direction Operational testing and support of training room equipment and site user needs Supporting Dell laptops and desktops, standard client (AC) image with MS Office Suite, SAP, legacy applications all on a virtualized environment using Citrix, Android tablets, Symbol HHT / printers, Lexmark, and Ricoh printers Hardware break-fix services following documented processes and procedures to include hotswap, imaging and replacement of FRUs (Field Replaceable Units) as applicable Physical IMACD (Installs, Moves, Add, Changes, and Deletions) Hardware refresh of aging hardware with the new device based on the end user profile Smart hands support of additional equipment as required under the direction of the client Required Skills and Qualifications: Basic technical knowledge and troubleshooting skills including PC hardware and software, printers, and networks Experience imaging PCs Experience working with incident management tools and software packages Knowledge and experience working with MS Office Suite and other relevant software programs Problem solving and analytical skills Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation Verbal communication that is polished and professional and easy to understand over the phone when needed Written communication that is clear and concise, and includes proper grammar, spelling, and punctuation Must demonstrate active listening skills that can collect accurate and detailed information Ability to defuse tense situations and focus on the issue at hand Ability to translate technical language into user-friendly information Adept at working in a fast-paced, changing environment while serving the needs of multiple stakeholders Capability to learn and support new applications Must have valid DL and clean MVR and own transportation Must have the ability to travel to other locations as needed Bilingual skills a plus Multiple certifications a plus Citrix knowledge a plus Full COVID-19 vaccination may be required. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit - provided by Dice

Created: 2025-10-04