Customer Service Specialist with Security Clearance

As the Customer Service Specialist (CSS) you will provide support and communications to customers from the Customer Service Center. The CSS will work as a single point-of-contact to the broad array of services offered to our customers. Essential Job Functions: The Customer Service Specialist (CSS) provides support and communications to customers from the Customer Service Center. CSS work is to provide a single point-of-contact to the broad array of services offered to our customers. * Respond to all telephone, walk-in and electronic inquiries for assistance* Enter requests for service into the Service Order Request Database (SORD) and notify the appropriate first responder for action* Utilize an automatic call distribution system to receive calls and minimize the time customers wait to connect to a representative* Create meeting reservations in the Conference Room Scheduler, scanning the system ensuring no double bookings are created or are addressed immediately* Receive and create compound parking permits based upon justifiable need and space availability* Coordinate with Conference Room Support personnel to ensure requests for room configurations are communicated and carried out as appropriate* Serve as the face of our client to greet customers and answer inquiries professionally and eloquently* Capture productivity metrics and submit weekly as requested* Perform other ad hoc administrative duties as assigned.* * Education & Experience:* High school diploma or GED* Excellent communication skills* Basic computer skills (MS Word, MS Excel and Lotus Notes)Preferred Knowledge & Skills: * One (1) year recent experience working at a customer service center is desirable* Knowledge of IC regulations, policies, practices and procedures* Strong interpersonal skills to maintain effective working relationships with team and customers* Good oral and written communication skills sufficient to respond to customers'' routine questions in a clear and concise manner* Ability to manage own activities and workflow under tight deadlines* Ability to apply a strong customer focus orientation to understand customer requirements, suggest and implements solutions* Ability to ensure that management, co-workers, customers and stakeholders are kept informed* Ability to adapt to changing work requirements and priorities that may require overtime or extended hours* Security Clearance: * Active Top Secret SCI Clearance with Polygraph - Customer Service Representative (TS/SCI with Poly)Work Schedule 8:00 a.m. to 4:00 p.m., Monday through Friday. This position also supports two off site customer support offices. IAP - Ingenuity and Purpose As a leading international services company for more than 65 years, IAP Worldwide Services, Inc. (IAP) provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. IAP is a world-class leader in providing Program Management, IT & Communications, Aviation & Engineering Solutions, Power Solutions, and Infrastructure & Logistics to provide safe, innovative, and reliable solutions to meet customers'' diverse and complex challenges. IAP is an EOE, including disability/vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national orig

Created: 2025-09-06