Customer Service Representative

Category Administrative/ClericalUS-MN-RamseyOverview:Connexus Energy is seeking problem solvers who lead with empathy to join our Member Services Team. When members come to us with complex challenges, you''ll respond with patience, ensuring they feel heard and cared for. No two calls are the same, so you''ll know how to apply your resources to determine the right solutions. Your ultimate goal as a Member Service Representative is to deliver a positive experience that solves members'' challenges in one call. You will work Monday - Friday from 9:00 a.m. - 5:30 p.m. with flexibility to work from home up to a few days a week.Based in Ramsey, Connexus Energy is Minnesota''s largest electric distribution cooperative, providing electricity, renewable energy alternatives and related services to 141,000+ residential and commercial members just north of the Twin Cities. We offer great benefits and compensation, as well as a collaborative work environment with challenging and rewarding work, which provides for professional development and work-life balance in a highly technical, stable and innovative industry. We give back to the communities we serve by embracing opportunities to volunteer, donate and support economic development. Our talented and friendly staff focuses on achieving our mission of providing the highest quality service at the lowest possible price.Key Responsibilities & Results:Provide exceptional customer service by answering, analyzing, and resolving members'' issues in such a manner that creates quality customer relationships. Examples include: Ability to understand and relay member account informationNegotiate payment arrangements, and answer billing inquiresAbility to troubleshoot energy usage and high bill concernsAnswer member questions regarding Connexus Energy products and services such as Conservation and Efficiency Programs; and promoting & introducing members to current incentives for participationCollect delinquent accounts in a timely and professional mannerAssist with taking outage calls as needed including working extra hours occasionally during a storm eventFacilitate technical requests for service by providing information and assistance to members Communicate and work effectively with other departments and the community to meet member needsAbility to use multiple forms of communication including phone, email, instant message and in-person Required Talents, Skills, Expertise, Education:2-3 years'' experience in a customer service roleHigh school diploma or equivalentStrong communication skills (listening, verbalizing and writing)Working knowledge of Microsoft Office products and a customer information system; ability to use and toggle between multiple screens and systemsComfortable with technology to assist members with their on-line experienceSolid work ethicAbility to be flexible and adapt to changeAbility to organize and prioritize work with a focus on productivity and resultsAbility to work with members in a respectful and calm mannerAbility to work independently and within a team environment to achieve departmental goals Preferred Talents, Skills, Expertise, Education:Experience in a high-volume, inbound call centerCollections experiencePost-secondary education Additional Data: The application review process will continue until filled. Compensation: This position offers a competitive salary and an attractive benefits package including 401(k), paid time off and a variety of insurance benefit options. An Affirmative Action/Equal Opportunity Employer: Minorities, Women, Veterans, DisabilitiesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. PM20PI189524468

Created: 2025-10-04