Client Care Supervisor

The Client Care Supervisor (CCS) is responsible for the clients throughout their lifecycle with the company. They take initial intake calls & provide information to potential clients, and do assessments, reassessments and supervisory visits. The CCS ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records. The CCS will provide oversite and supervision of home care aides, and will participates in planning and accomplishing branch and company goals as directed by the Regional Manager and COO. Duties and responsibilities: 1. Be the first point of contact for our clients (current and potential), industry partners, andcare providers, while providing excellent customer service.2. Take phone inquiries from potential clients; provide accurate information about servicesand fees, and gather relevant information for client care/plan.3. Schedule and perform in-home assessments and re-assessments.4. Write care plans and ensure staffing supervisors have relevant information to review withassigned caregiver(s) prior to the start of care.5. Complete caregiver observation visits and client supervisory visit according to policy anddocument in client and caregiver file.6. Update care plan as needed, communicate changes to caregiver(s), route to client forreview and signature, and document the same.7. Ensure best matches between caregiver and clients and correct certifications for NurseDelegation and Home Health.8. Ensure compliance with the care plan and accurate documentation of all care plan tasks.9. Actively participate in staff training and operational meetings.10. Adhere to all Geras policies, procedures, and state and federal regulations.11. Other duties (including after-hours call) as assigned. Position may also be modified toaccommodate the specific needs of assigned branch.

Created: 2025-09-06