RSR Prof Svc Sr Analyst Tech Support

Job Summary:The Technology and Client Optimization team is responsible and accountable for driving our existing tech stack initiatives, including project deployment, innovation, planning, implementation activities and RSR portfolio support. The Technology Support Analyst will support the required technology activities of our RSR client portfolio as it relates to the RSR technology stack. This role will act as support for client delivery and the clients to resolve day to day technical challenges, questions and documentation amendments. The role will also act as first and second level support of the existing RSR tech stack. This position will play a key role in supporting this area to accomplish all of its initiatives by:Engage with multiple clients in their vertical to promote success and value in the utilization of technologies that support our MSP, iMSP and RPO clients.Develop key relationships with client delivery, client stakeholders and technology partner contacts to resolve day to day operational issues as it relates to our VMS and HR tech stack.Responsible for troubleshooting and diagnosing issues with RSR clients. Evaluate existing processes, and recommend alternative solutions throughout the customer life-cycle to meet customer specific requirements while ensuring efficiencies are realized in ongoing services and supportResponsibilities:first- and second-level support for a portfolio of clients. Escalate issues to third level (RSR Technology Project Manager or VMS provider) if required, and drive resolutionwork independently to resolve issues within SLA. Issues can range from users unable to access the system to system errors& misbehavior affecting an entire programconsult on client issues and recommend solutions based on best practices and/or industry standardsinvestigate/troubleshoot system related issues to determine cause of issue and update configuration where applicablemaintain contact with technology partners (Fieldglass, VNDLY, Beeline) regarding issues & change requestsupdate and improve toolkit and knowledge basesupport Technology Project Manager on technology implementations, expansions, and enhancementswork together with the account team and with the Technology Project Manager responsible for the account to drive continuous improvementset-up and testing for expansions & changes within the account, with the support of the Technology Project Managercollaborate with internal and external resources to ensure impacts to changes are considered and tested with the end to end processRequirements2+ years industry experience in total talent solutions including MSP, RPO and SOW solutions3+ years experience in VMS/CRM ConfigurationStrong Excel/Google Sheets experience2-3+ years customer service experienceBachelor''s degree or comparable work experience.Possess outstanding oral and written communication skillsAbility to work under pressureAbility to work autonomouslyAbility to prioritize workloadExperience with technology support, configuration and/or implementationsEffective problem solving, consulting and interpersonal skills, with a strong ability to build and maintain relationships with all levels within the organization; excellent active listening skillsMust be a team player and able to work with and through othersHighly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple prioritiesCritical thinking, problem solving and analytical skillsWhat''s in it for you:Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailersFor certain positions, Covid-19 vaccination and/or testing may be required by Randstad''s client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards . Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [Click Here to Email Your Resumé] .

Created: 2025-10-04