Field Service Engineer II/UKHC

Job SummaryUK HealthCare Information Technology Services has posted the Field Service Engineer II role. This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, ability to lead and participate in large multi-disciplinary teams with significant amount of varied work assignments.The successful Field Service Engineer II is responsible for Tier 2 and 3 incident support; creating and documenting standards and processes; problem management; installing and configuring end-user devices including computers, mobile devices, printers, and telephones; device refresh and migration; training, coaching, and mentoring team members; managing the incident queue. Additional responsibilities include; performance of service recoveries; adherence to the UK HealthCare Behavioral Expectations; and participation in the oversight and establishment of departmental goals, policies, and procedures.UK HealthCare is a comprehensive healthcare system consisting of the medical, nursing, health sciences, public health, dental and pharmacy patient care activities of the University of Kentucky in Lexington, KY, and in several off-site locations. UK HealthCare is expanding through the construction of a new hospital and potential future acquisitions. All UK HealthCare employees commit to providing excellent service and promoting a positive image while adhering to UK HealthCare Behavioral Expectations and Standards which include being: customer centered, service focused, quality driven, resource wise, and growth oriented.ITIL v.3 or 2011 Foundation; Microsoft MCSA: Windows 7 or Microsoft MCSA: Windows 8. Certifications are required within one year of hire date.The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.Skills / Knowledge / AbilitiesMicrosoft Enterprise Desktop Support; MacOS Experience; Troubleshooting Experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc; clinical device support.Does this position have supervisory responsibilities? No Preferred Education/ExperienceAt least four years of related experience and knowledge of a professional area outside health care such as accounting, public relations, information systems, etc. Windows 10 certification highly preferred.Deadline to Apply 08/30/2022 University Community of InclusionThe University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Created: 2025-11-15