Merchant Success Manager

Description Description As commerce becomes ever more digital, the way we sell, buy and exchange value is changing faster than ever. We can now access products or services in mere seconds"”from anywhere in the world"”without sacrificing our personal data, with a click, a tap, or our voice. The future is friction-free, and Amazon is inventing it. Amazon Pay connects merchants with Amazon customers around the world, delivering identity and payment services that remove friction for consumers and help merchants grow sales. You now have an opportunity to drive growth by managing some of the most strategic new customers. Amazon Pay is seeking an experienced, customer success professional who will manage a portfolio of newly signed enterprise and mid-market eCommerce brands. This individual will execute new programs to help Amazon Pay forge stronger relationships in the early stages of the customer lifecycle setting a strong foundation for ongoing growth. The right candidate will enjoy and thrive in: Environments that require cross functional collaboration driving customer advocacyDefining customer success criteria and advocating on customers'' behalf illustrated through a strong bias for actionOwn the relationship with C-level contacts, which will include building relationships, optimizing UX, delivering executive business reviews, growing adoption of programs, ensuring retention, and customer delight.Learn and be curious mentality to better serve customers in different verticals with evolving commerce strategies and needsIdentify growth opportunities across Amazon to drive incremental value to customersYou will have a unique opportunity to influence change and raise the bar for Amazon Pay as you manage Amazon Pay''s newest and largest customers through on-boarding and early growth stages. You will be empowered with the creativity and autonomy to build success for your customers and to drive influence across the organization. **This candidate can be based in SEA, Cupertino, CA or NYC offices. Basic Qualifications 7+ years in business to business enterprise account managementProficiency in composing concise, accurate and appropriately targeted communications- both verbal and written.Ability to manage multiple projects and priorities in a fast-paced, deadline-driven environmentInfluence stakeholders and facilitate agreement among individuals with different interests and/ or competing prioritiesPreparing and executing executive business reviews with C-level contactsOperate in an ever evolving, ambiguous environmentInterpreting data to drive business improvement Preferred Qualifications eCommerce and/or Payments industry experienceStrong record of earning trust and functioning in collaborative teamsExperience leading organizational changeA strong desire to work in a fast paced dynamic environment in a high visibility roleAmazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Qualifications 7+ years in business to business enterprise account managementProficiency in composing concise, accurate and appropriately targeted communications- both verbal and written.Ability to manage multiple projects and priorities in a fast-paced, deadline-driven environmentInfluence stakeholders and facilitate agreement among individuals with different interests and/ or competing prioritiesPreparing and executing executive business reviews with C-level contactsOperate in an ever evolving, ambiguous environmentInterpreting data to drive business improvement Preferred Qualifications eCommerce and/or Payments industry experienceStrong record of earning trust and functioning in collaborative teamsExperience leading organizational changeA strong desire to work in a fast paced dynamic environment in a high visibility roleAmazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Created: 2025-11-01