Senior Program Manager - Fraud, Payment Products

Description Description Amazon is seeking an experienced Senior Program Manager to lead fraud management programs that support Amazon Currency Converter (ACC) business. The candidate will be responsible for the following: 1) working with product, machine learning, risk, and operational teams to define fraud management and prevention strategies; 2) launch, managed and optimize fraud programs deriving from the established fraud prevention strategy; 3) define metrics and reporting to monitoring for program performance.As this is a global role and cross-functional role, the candidate will leverage their management and leadership capabilities to influence leadership and partner teams, define fraud strategies and operational procedures. While this role will own policies and processes, they will also be responsible for instituting a scalable mechanism for reporting, metrics setting, and other key processes across multiple owners to track performance. The ideal candidate will be comfortable working independently and across cross-functional teams in a fast-paced, multi-tasked, technical, high energy environment. They are a creative, innovative, and an analytical problem solver with a passion for delivering results. Experience in e-commerce fraud and fraud investigations is a plus.Key job responsibilities* Identify and evaluate new strategies for fraud verification and operational implementation. * Own and develop policies, process, and implement them across teams globally. * Lead and manage fraud programs across the ACC businesses.* Manage and report out on projects, status, and work with teams to remove any project blockers. * Develop metrics, goals and KPIs to measure and track business results.* Develop standard business review formats and communication cadences (weekly, monthly project status and reports).About the teamAmazon Payment Products (APP) serves tens of millions of customers worldwide through a global portfolio of products, delighting them with best-in-class rewards, easy access to credit as well as the simplicity to sell or buy cross-border on Amazon in their local currency. The global portfolio of products APP currently negotiates, builds, and manages includes Co-brand Credit Cards, Private Label Credit Cards, Shop with Points, Installments, and Amazon Currency Converter for Sellers and Buyers.Amazon Currency Converter (ACC) provides a better payment experience for cross-border Buyers and Sellers worldwide and extends Amazon''s reach beyond the borders of our existing marketplaces. ACC owns two services: Amazon Currency Converter for Sellers (ACCS) and Amazon Currency Converter for Buyers (ACCB). ACCS enables Sellers to sell in more marketplaces by making it easier to get paid in their local currency to their home bank account, thus increasing the number of Sellers and product selection on Amazon marketplaces. ACCB makes it easier for international Buyers to pay in their local currency, improving the international customer experience and increasing the number of customers shopping on Amazon sites. ACC generates free cash flow and directly impacts the Amazon Flywheel.Basic Qualifications 5+ years of experience in program or project managementExperience using data and metrics to drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadership • Bachelor''s Degree required or equivalent combination of education and experience. • Excellent verbal, interpersonal and written communication skills • Proven track record implementing quality programs with spirit of continuous improvement. • Analytical, process oriented and strong problem-solving skills.Preferred Qualifications • Proven track record of payments fraud investigation and management of investigation teams. • Experience in working with or managing distributed operational teams. • Familiarity with machine learning models and processes. • Knowledgeable in SQLAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Qualifications 5+ years of experience in program or project managementExperience using data and metrics to drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadership • Bachelor''s Degree required or equivalent combination of education and experience. • Excellent verbal, interpersonal and written communication skills • Proven track record implementing quality programs with spirit of continuous improvement. • Analytical, process oriented and strong problem-solving skills.Preferred Qualifications • Proven track record of payments fraud investigation and management of investigation teams. • Experience in working with or managing distributed operational teams. • Familiarity with machine learning models and processes. • Knowledgeable in SQLAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Created: 2025-10-04