Support Service Account Manager - Nampa, ID

OverviewGordon Truck Centers, Inc. (GTC) is now accepting applications for an opening at our Nampa, ID Freightliner & Western Star Northwest location for a Support Service Account Manager / Service Advisor. We are looking for qualified applicants who are interested in joining the best Freightliner dealership in the Northwest! If you''re interested in adding your name and experience to our pipeline, read on to learn more about the company and what this job role entails.Built upon over 35 years of helping customers satisfy their transportation needs, Gordon Truck Centers, Inc. (GTC) is an expanded network of 15 dealerships doing business as Freightliner Northwest, Western Star Northwest, and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network.Responsibilities* Greet and communicate with customers and initiate service write up for repairs.* Accurately take customer information and record the customer''s requests.* Coordinate and team with the Shop Manager, Estimator/Repair Consultant and Lead Technicians to effectively communicate and complete customer repairs in a timely and efficient manner.* Communicate professionally and effectively with service leadership.* Communicate with the customer/driver on estimates and the status of repair as often as required to ensure customer is informed of repair status. Keep accurate notes of customer interactions and approvals.* Open and close repair orders, enter other work needed, check for initial warranty coverage, and use system tools to maintain service records.* Evaluate information regarding current repairs and advise customer if other work is needed or advisable.* Focus on and insure accuracy of all data and codes going into system.* Collect purchase order information, warranty information and/or customer payment and handle confidential financial information in accordance with company policy.* Use good judgment to maintain a safe and organized work environment, in accordance with company procedures.* Responsible for maintaining customer relationships on an ongoing basis - customer visits, tours, check-ins, etc.* Other duties assigned as business needs require.QualificationsEducation: High School diploma or equivalent preferred.Experience: Previous Service Advisory experience preferred and/or one year or more related experience in a repair facility. Technical knowledge of heavy-duty vehicles highly preferred by not required. Previous customer service experience required.Skills: Must be professional and safety minded at all times. Excellent communication skills, both verbal and written, as well as active listening skills. Exceptional customer service, time management and organizational skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team.Job ConditionsPhysical: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.) Requires sitting, standing, keyboard and tablet usage, walking, talking, and fine motor skills. Occasional lifting up to 50 pounds. Climbing into and around heavy-duty vehicles. Extensive use of telephone and computer programs.Environmental: Indoors with occasional outdoor duties. Occasional transport of documents between buildings in seasonal weather conditions. Some noise while visiting other departments.Hours: Tuesday - Saturday 8:30AM-5:30PM.This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities.

Created: 2025-11-15