Regional Manager, Knowledge Management

At Allianz Partners, we foster a culture of collaboration, caring, and growth. If you''re looking for a work environment where you are valued for your ideas, your opinions, your desires, your unique background, and everything else that makes you, you - you''ll find it with Allianz Partners.If you''re ready for a role where you can truly thrive and put your leadership skills to work this is a great opportunity for you.The Regional Manager, Knowledge Management, North America, has oversight and accountability over knowledge management, which sits within our Operations organization. As part of this, you will drive the vision, strategy and growth of operational knowledge by applying engaging and innovative techniques.As a Knowledge Management Manager, you will directly manage a team of Knowledge Associates. You will work with peer managers on back-end structuring of content so it can be easily repurposed and governed as well as on the front-end content hierarchy for personalized homepage experiences. You will also lead your team to bring localization and a regional perspective into your team''s writing and editorial process. Talent is our top priority and you will be responsible for enabling your team to meet our service level agreements, product launch deadlines, maintaining the quality of the content, documenting best practices, driving business partner relationships, and coaching your team members. This role provides interesting, varied work, and requires innovative thinking in a fast-paced, high-growth regional environment.The ideal candidate is an experienced and dynamic people leader with deep industry knowledge and champions continuous improvement in internal knowledge management systems and processes.WHAT YOU WILL DO: Drive the strategic vision of our internal Knowledge Management platforms across multiple departments and regions Identify and implement a regional knowledge base platform solution Mentor and lead other employees who are supporting knowledge management initiatives Identify, classify and track all operational knowledge, including job aids, standard operating procedures (SOPs), policies, guides, scripts, email templates, etc. Introduce strong frameworks that enable resources and processes to effectively scale with the business Liaise with our translation provider to manage ongoing translation/localization requirements and best practices. Collaborate with learning and development to deliver up to date training on processes, tools, and other knowledge related items. Drive strong communication on program goals, objectives, and next steps while establishing a regular rhythm for knowledge updates. WHAT YOU WILL NEED Bachelor''s Degree preferred. Relevant fields of study may include Business, Communications, Journalism, Library Science, or Management AND/OR industry-approved knowledge management certifications as well as proven experience in knowledge management, learning and development, content creation, and/or other relevant areas. Minimum of 4+ years of dynamic experience within people management or people leadership positions and preferably in the field of knowledge management preferred Passionate about learning and implementing knowledge management methodologies and tools Experience with fast-paced environments: you have implemented high-quality solutions quickly and acted autonomously while navigating new and ambiguous business initiatives Experience using KM & Documentation platforms such as Salesforce, Confluence, readme, Documentum, Zendesk, Docebo, Rustici etc. is a major asset. Experience in a regulated environment within financial services, customer service, insurance, or other similar functions preferred, but not required Allianz Partners is a world leader in B2B2C insurance and assistance, specializing in the areas of international health & life, automotive, assistance and travel insurance. Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it. Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us! Allianz Partners is a fast-changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don''t just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So, if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at: Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let''s care for tomorrow.Nearest Major Market: Richmond

Created: 2025-11-15