IT - Senior Service Manager - PeopleSoft (Remote)

Description:Make a difference with a career in insuranceAt The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we''re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.If you''re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.At The Cincinnati Insurance Companies, we love providing solutions that impact lives.Our IT Financials team seeks curious individuals who embrace uncertainty, take risks, and learn quickly from experiences. Professionals who demonstrate respect and humility, value collaboration and believe better solutions come from working together may be a great fit for our IT Financials team!The Cincinnati Insurance Companies are moving quickly, transforming how we work and taking bold steps across our lines of business to better serve the agents who represent us. That''s why now is a more exciting time than ever to join our Information Technology team. With Cincinnati, you can help shape the future.Make a difference in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. Our associates grow both personally and professionally with opportunities to learn, lead and drive change. Our associates are our greatest strength, and we work as one team to serve agents, their clients, and their communities.The IT Financials Service Manager is responsible for the successful strategy, leadership and enablement of the IT Financials development and support staff as well as the prioritization of efforts, maintenance, systems, applications, and services. IT Service Managers work closely with senior decision makers within the organization to recommend, implement, and support cost effective technology solutions that enable business objectives.Be Ready To: Set the mission and vision for the IT Financials team to foster a customer focused culture and mindset driven by continual service improvement. Drive collaboration with key Business, internal Infrastructure, MSP, Security, and other critical stakeholders to ensure that PeopleSoft platforms and all other assigned service area applications operate efficiently in support of business operational needs. Create operational plans that incorporate directorship goals and include resource allocation needs. Lead maintenance and upgrade initiatives for PeopleSoft platforms and all other assigned service area applications Meet software provider, system, and CIC procedural and technical requirements for all PeopleSoft and other assigned service area application deliverables Lead efforts to identify/report, triage, and troubleshoot production issues for all assigned service area applications Manage upstream and downstream system dependencies and understand the impact on SLA Successfully engage and manage vendor relationships to ensure that SLAs and other contractual delivery and performance metrics are met. Be a trusted advisor and partner, building and maintaining relationships with both technical and business leaders to develop a deep understanding of business needs and priorities and ensure efficient delivery of IT services. Manage and adhere to annual staffing and budget models; provide recommendations for service area needs during annual planning. Partner with Resource Management Office to define clear performance standards and expectations. Act as a change leader for assigned service area, implementing Organizational Change Management practices as appropriate. Be creative and innovative with regards to your knowledge and awareness of industry trends and digital advances as they relate to new opportunities and business needs. Participate in hiring activities and provide employment recommendations for technical staff. Participates in the development, modification, and execution of policies. Manage third-party partner relationships who provide critical support and services; provide recommendations on appropriate staffing levels comprised of internal and external resources to support the effective delivery of services and overall business strategy. Support and drive Disaster Recovery & Business Continuity compliance and maturity. Instill purpose in team members through effective collaboration, engagement, communication of strategic vision and the alignment of associate contributions. Ensure compliance with GITC, Vendor Management, ISO Policies, and other applicable corporate policies and procedures.Qualification:Be Equipped To: Utilize enterprise leadership skills with a strong focus on IT strategy and execution Communicate effectively to a variety of stakeholders, up to and including Senior Department Leadership across IT and business teams and gain alignment, and/or influence desired outcomes Evaluate data and make recommendations to support strategic and tactical decisions Balance focus across enterprise vision and day-to-day delivery Knowledge of the software development lifecycle, project management methods, agile mindset, IT applications, processes, requirements, governance, etc. Support and/or drive execution of transformational strategies and technical capabilities, including but not limited to cloud services transitions, business agility enablement, and Dev/Sec/Ops principles such as microservices, containerization, and CI/CD pipelines Partner with architecture resources to lead and evangelize modern / new technologies to drive awareness and adoption at all levels of the organization Proven ability to earn respect, trust, and influence from people you work with and to mentor top technical talent and current and future leaders Quickly adapt to changing organizational priorities Drive change, foster innovation, and experimentation, and deliver outcomes aligned to business value Demonstrate excellent diverse team leadership and collaboration skills/abilities Demonstrate proven analytical and problem-solving abilities Model a commitment to personal and professional growth and continued development of technical, interpersonal, and business skills and acumen Consistently display an awareness and recognition of the effect your actions, moods and emotions have not only on yourself but on others as well.Knowledge/Experience: 3+ years of IT management/leadership experience in complex service delivery environments Bachelor''s degree in Computer Science, Business, or related field; insurance and/or technical accreditations preferred Familiarity with Reporting Tools: SQR, PS Query, BI publisher Familiarity with Cloud technology/SaaS integration Experience managing and adhering to operational & strategic plans, complex budgets, and value creation Experience negotiating with third parties and developing statements of work and contracts for services Experience with compliance requirements such as HIPAA, SOX, and FDA GxP, NACHA Excellent verbal and written communication skills, including experience within a large/complex organization Works collaboratively across IT departments and the business Demonstrated experience in building high-functioning and efficient teams. Experience with Microsoft Office & productivity tools: Outlook, Word, Excel, PowerPoint, TeamsAdditional technical experience - preferred, but not required: PeopleSoft Financial Management 9.x product experience (Accounts Payable and Receivable, Asset Management, General Ledger, Procurement, Self Service) PeopleSoft Human Capital Management 9.x product experience (HR, Base Benefits, Benefits Administration, North American Payroll, Self Service) PeopleSoft Enterprise Resource Planning 9.x knowledge Experience with 8.5x PeopleTools, PeopleSoft Testing Framework & Deployment KitsEnhance your talentsProviding outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you''re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.Enjoy benefits and amenitiesYour commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages. Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available. Embrace a diverse teamAs a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. Learn More.

Created: 2025-10-04