Intake Claims Representative

The main purpose of this position is to manage a steady volume of incoming calls involving new transportation claims (ie. Bodily Injury, Property Damage Liability, Workers'' Compensation and Cargo Claims). Initial triage aspects to minimize our Company''s risk exposure may include but are not limited to troubleshooting inquires from our drivers, customers and 3rd party entities, hiring independent adjusters, updating our internal departments on the status of the severity of the accident and effectively communicating with all parties to guide themthrough the initial claims process. Accurate and expedient data entry is essential to the success of this position.The job functions listed below represent the essential job duties and responsibilities of the above-listed position.Answer incoming calls from drivers, claimants, and customers pertaining to Liability, WC, and Cargo issues. Project a professional company image through phone interaction. Transfer calls to appropriate staff.Identify, research and resolve customer internal and external issues using the computer system.General clerical duties including opening mail, building files, ordering police reports, electronic file attachment and itial claim investigation and triage handling - Enter claims types: Liability BI, PD and WC UnITS based on repair order bills, damage estimates, and/or vendor bills for resolution of damages.Perform other related duties as assigned by supervisory personnel.Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant''s age.

Created: 2025-11-15