Hardware Support Engineer - Bluffdale, UT - FSP (...

Hardware Support Engineer needed for a direct hire opportunity with SOC''s client to work in Bluffdale, UT. Must have an Active TS/SCI With Full Scope Poly! Responsibilities Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues. Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to HPE. Responsible for hardware support deliverables and acts as collaborator with the ASM for the technical deliverables. Performs all types of hardware related tasks including installation, configuration, proactive (firmware), and break fix. Will escalate issues as needed to HPE account and according to established procedures. Integrate technical knowledge and business understanding to create solutions for customers. Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents Identify potential escalations and alert management proactively Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility. Apply HPE solutions to meet moderately complex customer needs within area(s) of technical responsibility Balance internal needs with customer needs within defined parameters. May identify additional services that could lead to future service revenue growth. Build strong relationship with management in assigned accounts. Qualifications Minimum Vocational/Diploma/ Associate Degree (technical field) with 2-4 years of working experience in related fields or Degree holder with 1-3 years relevant working experience. Experience with support of full range of company products in Customer base. Required Knowledge and Skills: 2-4 years work experience in hardware repair Technical skills to investigate and resolve complex problems Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set. Knowledge of assigned company hardware system platforms. Familiar with networking and all supported operating system platforms (i.e. company- UX, NT, Linux, etc.) Knowledge of high availability system environments. Strong communication skills both verbal and written. Strong Customer relationship building skills Ability to manage complex Customer problems. Ability to perform while under high-pressure situations. Employment Pre-requisites SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability. DZFED

Created: 2025-10-04