Intermediate Subject Matter Expert, Tier 2

OverviewTitle: Intermediate Subject Matter Expert, Tier 2Location: Chesapeake, VA 23326Reports to: Program ManagerStatus: Full-time THIS POSITION IS CONTINGENT UPON AWARD OF CONTRACTResponsibilities Answering/resolving a requestors call or request for assistance regarding the application, field calls for help, tracking of support calls and requests for assistance. Provide ticket data entry and documentation support. Respond to data calls and provide requested information no later than the due dates identified in the request. Provide support of SNOW incidents assigned to a Tier 2 Assignment Group Coordinate, develop and provide SNOW ticket reports to the Government. Provide support for the process of ALM user access requests for the functions as Tier 2 Module Approvers. Coordinate with FINCEN divisions to properly prioritize SNOW tickets for communications with other Tiers. Create and maintain a financial business processing schedule that is inclusive of processing performed by FINCEN for all agencies supported in the EBS. Perform regular scheduled and non-scheduled Financial Business operations functions to support all accounting functions maintained at the FINCEN Provide support for the monitoring of recurring processes to ensure successful completion. Participate in all exercises to support maintenance of backup contingency plans (BCP) and Continuity of Operations Plans (COOP). Contribute to content input and review of SOPs and desk guides in support of the financial business operations. Develop SOPs, desk guides, job aids, etc, when new processes are identified The Contractor shall coordinate, schedule, and perform monthly, quarterly, and yearend closings and openings in production environment. Perform re-openings of year periods per schedule defined by the COR. Support and participate in all yearend closing planning sessions and all lessons learned sessions Perform all yearend reconciliation for all periods of closing, adjusting, pre-close, post-close, and year end roll forward of balances and reopening as required Support posting logic issues for correct accounting of business transactions and serve as subject matter expert for posting logic rules to ensure compliances. Adhere to all configuration management policies and procedures, standard operating procedures, desk guides, and templates. Support system release activities. Support scheduled surge support activities. Support new and changing business requirements in accordance with the applicable Configuration Management Policies and Procedures. Support and conduct functional business requirements gathering for the purpose of design and implementation of reports, queries, and special report requirements Provide business analysis and requirements support services consistent with DHS policies and procedures for Government review and approval. Support audit requests; Create and execute Structured Query Language (SQL) and/or SQL/Procedural Language (PL) queries for the generation of data extracts, report analysis, requirements gathering, analysis of user and application issues. Perform analysis on data issues identified. Respond to questions and perform analysis on identified user issues concerning the functionality of EBS. Document system defect issues according to applicable configuration management policies and procedures. Perform and support testing and validation of software changes related to the EBS, interfaced applications, support applications, and the standard workstation image. Analyze financial application issues and recommend remediation options. Perform external data transfers to other external sources including Internal Revenue Service (IRS), Social Security Administration. Perform external data pulls of financial data files for loading into EBS from external sources including, but not limited to, U.S. Treasury, U.S. Bank, CitiBank, and Department of Defense. Provide EBS support for analysis and reporting of Prior Year Adjustment (PYA) process. Provide support for analysis and reporting for the Coast Guard Financial Management and Procurement Data Repository for historical and current financial data. Perform the validation and insertion of master data into the EBS. Develop, maintain, and conduct user trainings on specific FSMS business areas and functions.QualificationsBS/BA degree with 3 years relevant experience to include: Knowledge of EBS R12.2 Knowledge of EBS applications (including Kofax/Markview) Knowledge of the functionality of the applications Knowledge of SQL/PLPreferred Qualifications:BS/BA degree with 6 years relevant experience to include: Working Knowledge of EBS R12.2 Working Knowledge of EBS applications (including Kofax/Markview) Working Knowledge of the functionality of the applications Working Knowledge of SQL/PL Individual Attributes Must be empathetic Have a customer first mentality Exceptional oral Communication skills and active listening skills Remain open to continued learning Strong attention to detail Strong Team Collaboration Critical Thinking and Problem Solving Abilities Leadership AttributesITility is an Equal Opportunity EmployerITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive.ITility is committed to the principle of equal employment opportunity, and complies with all applicable laws which prohibit discrimination and harassment in the workplace. ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, age, disability or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITilitys offices, client sites, other locations where ITility is providing services, and to all work-related activities.

Created: 2025-11-15