Retail Food Service Manager

Company DescriptionPilot Flying J is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation''s busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Pilot Flying J is part of the Pilot Company family of brands that keeps North America''s drivers moving, including E-Z Trip, Mr. Fuel, One9 Fuel Stop, Pride, StaMart and Xpress Fuel.Job DescriptionHow You''ll Make an Impact: Responsible for the successful management and oversight of all retail food service activities in a multi-site portfolioManagement of external brands per brand standards and internal brands per Pilot Flying J standards ensuring a high level of client satisfactionIntroduce improvements and efficiencies in operationsRespond to any service or contract performance concernsOversee food safety and food safety auditsSupervise, coach and develop employees, to ensure all are appropriately trained and adhering to proper proceduresOversee procurement process for raw materials (food) on behalf of client to ensure adequate supply for menus, determining substitute products as requiredEnsure budget adherence, preparing annual budgets and monthly presentationsDevelop catering initiatives QualificationsWhat You''ll Need to Succeed: 5+ years direct management experience in retail food service Commitment to customer experience, client relations and service excellenceExperience in managing multiple retail unitsProficiency in financial reporting Strong communication skills including written, oral and interpersonal communicationsSuperior leadership skillsCommitment to sustainable growthFood Safe level 1 and level 2Additional InformationNation-wide Medical Plan/Dental/Vision401(k)Flexible Spending AccountsAdoption AssistanceTuition ReimbursementFlexible ScheduleWeekly Pay

Created: 2025-10-04