Bi-lingual Call Center Representative with Security ...

Responsibilities: Handle incoming ACD calls in English and (or) Spanish. Respond to consumer inquiries regarding vehicle safety recalls, publications and other matters under the jurisdiction of the National Highway Traffic Safety Administration. Respond to contacts via phone and email. A primary component of the position is performing accurate data entry of vehicle safety complaints into a government database. Data entry of consumer inquiries and requests into a proprietary ticketing system. Requirements: * Strong computer and data entry skills Strong analytical ability to resolve complex customer inquiries. * Excellent verbal and written communications. * Excellent interpersonal skills to effectively interface with all levels of staff, clients, and customers. * Ability to multi-task. * Ability and experience in performing research. * Ability to demonstrate superior organizational skills by keeping files and work areas organized. * Must have the ability to handle a high level of responsibility and effectively handle high call and email volume. * Demonstrate a strong work ethic. * Government contract experience a plus. * Background Check Experience: * Must be able to must obtain and maintain Public Trust Security Clearance. * Must be a US Citizen Education: * High School Diploma/ some college work preferred * Experience 2-3 years Contact Center Customer Service Education Shift information: * May vary as needed Location: * 100% Remote We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local laws.

Created: 2025-11-15