Warranty and Claims Representative

Specific Duties and Responsibilities:Receive claims from customers via email or phone calls. Must be able to proficiently work inside Customer portals to read Customer claims and bring necessary informationAdministers warranty claims with the factories, collecting information from customers, coordinating returns from customersProvide updates regarding Customer claims when requested and bring inputs to factory to support identification of true root cause so effective corrective action/s can be implemented for long term improvementsFollows up on claims through disposition & communicating with customersBe one of the contacts to maintain email communications related to Customer Warranty that are managed through the service post email account for claims.Coordinate and track the return of warranties for assigned claims to the plant and support in the initial basic product evaluation to define next steps to continue with CPAR process.Manage the final disposition of material for assigned claims returned once the specific CPAR/ problem solving activities are completed, to assure that inventory adjustment and scrap are properly managed according to documented proceduresCommunicate recurring or complex issues to coordinator to assure consistency of approach in resolving claimsAbility to consistently meet customer warranty claims expectationsEnter orders as needed for replacement material and other customer orders as assignedRequirements/Qualifications:Must be self-motivated and able to work with minimal supervision.Must be able to interact effectively and cooperatively with employees at all levels.Exceptional communication skills, both verbal and written, problem solving and analytical skills.

Created: 2025-11-15