General Manager

City Winery strives todeliver the highest-end combined culinary and cultural experience to ourcustomers who are passionate in sharing wine, music, and culinary arts. We area unique facility, combining a fully functioning winery with intimate concerts,food & wine classes, private events in a variety of configurations, andfine dining. We have created a compelling mix for our sophisticated clienteleof foodies, and active cultural patronsbringing the wine country experience tothe middle of a large city.Position SummaryThe General Manager is responsible for overallmanagement and oversight of daily concert, service, and event operations andprofitability of the City Winery location. This individual must exhibitunparalleled levels of hospitality, successfully build and lead strong teams,maintain City Winerys brand and identity, and strive to exceed standards ofexcellence in all areas of the business. This role is responsible foractivating and executing brand initiatives through the teams, cultivating andinstilling a positive company culture, and fostering successfulinterdepartmental collaboration to ultimately drive profitability for thebusiness.We are thrilled and fortunate to be able to resume business and provide a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be vaccinated unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be provided unless it causes an undue hardship to City Winery.Minimum Qualifications Minimum 10 years experience in multi-faceted,high volume restaurant, venue and/or equivalent relevant experience Proven leadership skills and commitment toexcellence Proven financial and business acumen;analytical skills, and ability to meet and exceed budgets including labor,food, applicable direct operating costs Unparalleled passion for hospitality, food,wine, and music Ability to successfully multi-task, delegate,and manage several projects at once in high-pressure, fast paced environment Ability to respectfully mentor, train,develop, and hold teams accountable to expectations Superior knowledge of P&L and able todrive revenue Must be detail oriented, strong executionskills Functional working knowledge of healthdepartment and all other related regulations Exceptional communication and interpersonalskills both written and verbal Strong culinary and wine knowledge Must be fluently literate in English includingability to read, write, and communicate, conduct business related mathematicsand analyze data Must have proficient computer andtechnological skills Ability to perform physical requirements ofposition including standing and walking for extended periods of time, bending,pushing, pulling, lifting and carrying loads of up to 50 pounds, per businessneed Able and willing to work flexible schedulingincluding days, nights, weekends, and holidays Able to travel and attend business-relatedmeetings and tripsResponsibilitiesGeneral Operations Oversee and manage all aspects ofmulti-dimension operations, and all associated internal departments. Ensure successful execution of all shows,events, service, and daily activity. Drive business to profitability andcontinuously promote sales Execute company initiatives from fruitionthrough execution Teach and adhere to City Winery principles andcommitment to quality food, wine, and service Lead by example and enforce Company policies,procedures, guidelines, and practices consistently Ensure controls are in place to prevent wasteand theft Establish goals, anticipate and resolveproblems in all aspects of the business Ensure high standards of sanitation,cleanliness, safety, and compliance are maintained at all times Attend and participate in all scheduledmeetings and trainings Ensure adherence to food safety and sanitationregulations, compliance regulations, inspections, etc. Partner with and work collaboratively withinternal Company divisions to achieve overall company and business goals. Drive brand development within local community Conduct routine audits and inspections oflocation Oversee or directly handle customer relatedissues through email, phone and in person in a timely manner Maintain current insurance policies, permits,etc. Manage content on End of Day (EOD) report toensure key performance indicators are captured and reported as per givenguidelines Oversee facility maintenance includingcleanliness and safety; review inventory and equipment usage including relevantplant maintenance or improvements needed; create plan for investments relatedto updates and repairs Routine review of staffing pars to ensurealignment with upcoming events, reservations, and ticket counts Lead departments on menu pricing to ensurethey meet company guidelines and or are priced appropriately for the market, inpartnership with COO Lead communications related to new concepts,promotions, product launches as they develop with location directors downthrough line level staff Coordinate proper staff training of all newproducts prior to a release to the public. Work alongside Executive Chef to maintain themost efficient operation of our kitchen and execution of our menus in a timely,presentable and profitable manor Operate in full compliance in all areasincluding health, safety and sanitation, fire, and ensure routine maintenanceof equipment and property Assist concert management with communicationbetween Artist Management and the house when concert comps & VIPs increasethe guest list beyond our normal allotment Approve artist show and wine settlements Support and oversee event operations toapprove floor plans and layouts, ensure complete event information is enteredinto systems Prove feedback to programming on potentialacts and fee structures before going to contract Provide guidance on promotional materials,internal marketing collateral as well as budgetary approval for all marketing,in partnership with National Marketing Director Collaborate with Business Managers on visualspot checks of petty cash ledger, POS credit card processing, the voids and compsreport and the nightly product mix Review and sign off on monthly cost reports,inventorybeer, liquor, wine, glassware and food plus the ticket sales reportfrom Programming before submitting to accounting Perform, implement, and execute projects/tasks/initiatives as per business need and/or assigned by Senior LeadershipLeadership Foster positive Company culture, build morale,and create on-going positive work environment and maintain a productive andprofessional workforce Direct and oversee proper and continuedtraining of staff in all departments Interview, select, train, supervise, counsel,and monitor performance of staff Conduct disciplinary action as needed,including termination, when necessary in partnership with HR and in accordancewith Company policies and guidelines Conduct semi-annual performance evaluationswith staff Train, develop, and motivate management teammembers. Monitor management teams to ensure they are developing direct reports Conduct staff meetings regularly to ensureeffective and clear communication including management meetings, BEO meetings Ensure safe working environment in all areas Ensure proper and timely reporting of allincidents, injuries, accidents through proper channels Approve of all new hires, with seniorleadership partnership when required, set fair wages consistently, and ensureall hires and properly onboarded and given tools to succeed Handle personnel issues in partnership with HRand COO when needed Clearly communicate and train staff on companyupdates, policy changes, and initiatives in a timely mannerFinancial Management Maintain, monitor, and strive to exceedP&L goals for general operations, food cost, labor cost, payroll, and allother business related expenditures in conjunction with business forecasts andbudgets Provide budgeting guidelines to all internal departmentsand monitor financial performance Ensure purchases meets budgetary goals byestablishing purchasing specifications, product storage and usage requirements,and waste control procedures Ensure invoices are handled and disseminatedproperly through necessary channels Review all product/item costs, analyze trendsand movement, and make changes accordingly Supervise, train, and monitor management staffto ensure understanding of budget controlAdministration Monitor department scheduling and adjust asnecessary to ensure operational success Ensure proper completion of administrativetasks including trackers, financial-related reports, personnel forms includingPAFs, CAFs, injury reports, and other necessary admin tasks. Oversee and approve accurate payrolladministration and processing Ensure communication to personnel regardingbenefits timelines and proper administration, in partnership with HR Ensure accurate reporting and entries into allsystems/ software that is utilized.This is a full timebenefits-eligible position. We offer health insurance with Company contributiontowards premium, generous paid time off policy, commuter benefits, 401K Retirement Plan, VolunteerOpportunities, Flexible Spending Accounts including pre-tax commuter benefitsand parking, & more depending on position and other Company eligibilityrequirements.

Created: 2026-03-07