Senior Complex Claims Director - Cyber, Media & ...

Senior Complex Claims Director - Cyber, Media & TechnologyWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.Get to know the businessGeneral Insurance is a leading provider of insurance products and services for commercialand personal insurance customers. It includes one of the world''s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers througha diversified, multichannel distribution network.Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.About the roleWhat you need to know:As a Senior Complex Claims Director, you will be responsible for handling all aspects of the highest exposure, complex first party and third-party liability, Cyber, Media & Technology claims, including class actions and high exposure matters, from inception through conclusion brought against insureds engaged in a wide range of professions.Primary responsibilities include providing superior customer service, directing investigations, managing litigation, analyzing coverage, preparing coverage position letters, formulating / documenting claim handling and resolution strategies.Managing counsel and experts to control expenses and working closely with counsel and experts to evaluate losses and reach cost effective claim dividual will need to collaborate with underwriting partners on existing claims and trends to support business efforts and make presentations to both claim and underwriting management.Position requires periodic travel to attend client service meetings, trade conferences, mediations, and trials.What we are looking forMinimum of seven years of experience handling complex insurance claims, litigation or other related experience.Proven ability to analyze policies of insurance and legal documents. Knowledge of the litigation and arbitration process required.Strong written and verbal communication skills.Strong interpersonal and organizational skills.Excellent negotiation skills.Strong computer skills (Microsoft Office).A proven track record of experience in the handling of Cyber/Media/Technology liability claimsBachelor''s Degree or equivalent (Juris Doctor) is highly preferred. Multi-state adjuster licenses preferred.Knowledge or experience in computer network and systems security or information security is a plus.A look at our benefitsAt AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We''re proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.We also believe in fostering our employees'' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.We are an Equal Opportunity EmployerIt has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.We are an Equal Opportunity EmployerAmerican International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.To learn more please visit: is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [Click Here to Email Your Resumé]. Reasonable accommodations will be determined on a case-by-case order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG''s COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case-by-case basis in accordance with applicable law.Functional Area:CL - ClaimsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Claims, Inc.

Created: 2025-10-04