Senior Help Desk Specialist

NuWest is seeking a Senior Help Desk Specialist to join a community focused organization in Renton, WA area. This is a unique and super exciting opportunity to work for an organization that is one of a kind and truly dynamic!As part of a highly skilled small team of 8, you will provide technical support to staff.What You''ll Do:Configure, troubleshoot, and repair workstation hardware, peripherals, software components, and printersAssist with administering IT Support-owned servers and services and contribute to documentation, policy development and process improvementsUnderstand networking infrastructure (VLANs, DNS, DHCP, etc.)Administer endpoint management software platforms, desktop provisioning technologies such as SCCM and PXE, as well as ExchangeIdentify potential changes and system improvements to present to senior team leaders for consideration and implementationWhat You Need to Succeed:Proven track record working in a customer-facing, high volume enterprise-level technical helpdesk or desktop support role for at least 3 yearsExtensive experience supporting Windows 10, Microsoft Office including Project and Visio, Domain account and computer management, Adobe products, Antivirus, Disk Encryption, and VPN applicationsActive Directory security group administrationCustomer-centric attitude to support and instruct computer users to provide efficient resolution/solutions for complex problemsAble to quickly assess situations and adapt to dynamic prioritiesAbility to earn trust, maintain positive and professional relationships, and contribute to our culture of inclusionWhat You Bring to the Role:AA in Information Technology or related field or equivalentCertifications: A+, Network+, Security+, Linux+Able to build scripts to accomplish automation tasks using common languages (PowerShell, Python, Bash, etc)Fundamental knowledge of Mac OS and LinuxFamiliar with reporting platforms (Power BI, Tableau)Confidence in handling the following type of Junior Sys Admin functions: active directory, file share permissions, network troubleshooting, printer issue, hardware and software related to Teams & Zoom)NuWest Group connects talented individuals with meaningful work at companies pioneering the future across the country. We don''t believe in one-size fits all or the interviewing conveyor belt. We do a deep intake with both companies and candidates to truly understand wants and needs before matching, so each walk away with options that get you where you want to go. We''re on a mission to improve employee engagement and business outcomes by placing the right people in the right work environments. - provided by Dice

Created: 2025-11-15