Sr Dir, Product Management Monitoring and App ...

Do you want to change the world? We do, too. SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us. SunPower Corporation Sr Director of Monitoring and App Experience Do you want to change the world? We do, too. SunPowers mission is to change the way the world is powered. Solar energy is one of the fastest-growing industries in the US. Not only is going solar beneficial for the planet; for most Americans it also saves money vs. buying power from the utility. This is a ground floor opportunity with the opportunity to have an impact at scale almost immediately. The ideal candidate is a true builder. Raising the bar for the customer service experience is core to SunPowers strategy, and this position is critical in driving future growth. Reporting to the VP of Digital Products, you are the single threaded technology owner responsible for delivering the next-generation mySunPower monitoring experience on the SunPower App. At SunPower it is our mission to vigorously earn and keep customer trust. To do this we will provide customers a best-in-class experience that gives customers peace of mind that their energy system is producing and saving them money. You will be responsible for creating an app experience that provides clarity and transparency to customers, as well as helpful information and suggestions on managing their energy production, consumption and storage. This role will identify talent to hire and develop a team that is passionate about building a customer experience that will be recognized as world class in the solar industry. You will work with the VPs of Hardware, Customer Care and Business Development to define strategy and requirements. You will own delivery from concept through production and subsequent operation. This position involves regular communication with senior management on technical development, product strategy, status, and risks. Excellent listening, writing skills and very strong technical competency are essential. The role requires delivery and operation of a complex set of products at a very high-quality bar in a fast-paced environment. The ideal candidate has experience through multiple complete consumer product or service development cycles, possesses superior analytical abilities and product judgment. You have extensive experience in building, managing and improving mobile app experiences for consumers and businesses. Key to success in this position is an equal passion for delivering new features as well as operating the existing applications at the highest level of quality, ensuring that our customers have a world-class experience. The ideal candidate will be an independent and curious thinker who can make convincing, information-based arguments and will never stop learning about their customers'' subject matter and areas of complexity. KEY DELIVERABLES in the first year: Deliver the next generation of SunPowers App and Monitoring experience by building and managing a portfolio of new feature launches Develop defect elimination, self-service, and automation technology to support a rapidly growing business fueled by data and machine learning Develop and lead a world-class product management team focused on delivering world class customer experiences Engage with key stakeholders to become recognized as the expert in developing world class customer experiences to support extensive growth in the solar industry Collaborate with marketing, brand, customer experience, and other software stakeholders to create a uniform software experience across SunPower software systems Establish and maintain a high bar for quality and operational excellence. Lead by example to create a culture of high attention to detail and learning from mistakes. ESSENTIAL DUTIES include the following: Generate product insights to accomplish and prioritize features, functions, and new capabilities in a fast-growing business. Clearly articulate product decisions to executive leadership, users, the product team, internal stakeholders, and engineers Conduct post-launch user feedback sessions to support continuous software improvement Provide ongoing tracking and analysis of key product competitors Ensure the products we build are straightforward to use and have customer-centric user interfaces. Grow and develop a high performing team of product managers Dont meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Equal Employment Opportunity The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individuals qualifications as they relate to the job under consideration. The Companys policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers. EOE Minorities/Females/Protected Veterans/Disabled (SunPower Supports EEO Accommodation for Applicants to SunPower Corporation SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: [Click Here to Email Your Resumé]. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response. NOTICE TO ALL APPLICANTS AND EMPLOYEES Availability of Affirmative Action Plan for Review SunPower is a federal government contractor. As a part of the Companys obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.Diversity at SunPower: Equal Opportunity EmployerSunPower Corporation is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individuals qualifications as they relate to the job under consideration. SunPower''s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.SunPower is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.Accommodation for ApplicantsSunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: [Click Here to Email Your Resumé]. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

Created: 2025-11-15