Project Manager

Overview of Job Function: The Project Manager is responsible for planning, directing, coordinating and leading activities of a custom touch-tone and speech IVR project to ensure the customers goals and objectives are accomplished within the prescribed timeframe and budget parameters while effectively advocating on behalf of their customers to resolve issues in a timely manner and thus provide extraordinary customer service. The Project Manager is also responsible for day-to-day support of IVR applications for an assigned customer base. Principal Duties and Essential Responsibilities: Support customers of hosted IVR applications to include account management, change/release management, troubleshooting service issues and day-to day support. Review project proposal, scope of work and other relevant contracts or information to understand overall project requirements. Determine time frame, funding limitations, procedures for accomplishing project, and resource requirements with sales and leadership. Communicate with the customer, internal project team members and management on a consistent basis to ensure project expectations are being met and any concerns or obstacles are addressed immediately. Collaborate with the customer and project team members to develop creative solutions in order to accomplish project objectives. Establish overall project schedules and specific iteration plans, along with necessary resource staffing for the project, and work with management for the assignment of project personnel. Facilitate communication and coordinate the activities and tasks of project team resources to ensure the project is on schedule and within prescribed budget. Review the overall project status consistently to adjust schedule, evaluate scope, modify resource allocations and plan as needed. Prepare project status reports and executive summaries for team members, management, the customer, or others. Collaborate with project personnel to provide technical advice and to resolve problems. Along with project members and the customer, evaluate the overall project plan and make recommendations for improvements related to resources, tools, process, communication and the like. Help customers through email, phone, online presentations, and screen-share. Minimum Requirements: Bachelors degree in a related field, or equivalent work experience. Minimum of 3-5 years experience in technical project management, process/resource, management consulting, and/or customer relationship management. Superior customer service and interpersonal skills. Excellent verbal and written communication skills. Ability to manage and conduct resource requirements analysis. Ability to interface with all levels within the organization. Understanding of the fundamentals of iterative development, and familiarity with various agile project management methodologies and experience leading projects. Up to 5% travel required domestically. The ability to obtain the necessary credit line required to travel. Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and location regulations. Preferred Requirements: IVR experience managing information technology or telecom projects desired. Demonstrated experience in leading enterprise scale software deployments highly desirable. Proven ability to influence others, demonstrated leadership and management skills. Software specific working knowledge required of the following: MS Project, Visio, Microsoft Office Suite (sophisticated user level). LI-KD1

Created: 2026-03-07