Project Manager, WhatsApp Trust & Safety

Summary: Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social structions on how to apply, click Apply to Job online on this web page.Required Skills: Project Manager, WhatsApp Trust & Safety Responsibilities:Manage day-to-day Escalations and Operations through vendor engagement and process improvement to improve quality and efficiency outputsPartner with cross-functional teams such as Product, Engineering, Marketing, Legal to lead or contribute to large scale strategic projects as well as solve ongoing operational problems at scaleInform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positionsGather, analyze, and utilize relevant data to develop solutions that improve the overall user experience and safetyEffectively plan and manage complex projects from the initial ideation phase through final execution to further our missionParticipate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessaryBe a Trust and Safety subject matter expert, and maintain expertise by regularly performing operational core work, handling escalations and quality auditsMinimum Qualifications: Minimum Qualifications:Employer will accept a Masters degree in Computer Science, Engineering, Business Administration, Information Systems, Marketing, or related field and 24 months of work experience in job offered or in a marketing or computer-related occupation. Experience must include 6 months of experience in the following:Utilizing tools such as SQL, Tableau, or LookerFocusing on end goal upstream problems solvingAssessing, analyzing, and resolving complicated issues and distill that complexity into simple and concise communicationBuilding connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environmentWorking in a global cross-functional environment across multiple time zones with competing deadlinesIndustry: InternetEqual Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [Click Here to Email Your Resumé].

Created: 2025-11-15