Associate Application Support Engineer with Security ...

Summary The Associate Application Support Engineer will be part of an integrated Operations & Sustainment team that provides critical mission support to a DOD customer. The Associate Application Support Engineer will interface with other engineers co-located, as well as located at other agency facilities. The Associate Application Support Engineer provides support Monday through Friday during normal business hours. Responsibilities * Provide support to day-to-day engineering operations of the customer''s application. * Provide assistance to the customer with monitoring and problem investigation for segment interfaces. * Support on-site customers and provide technical customer service support including logging and triaging trouble calls, and monitoring customer requests via email, and Jabber. * Work closely with client/customer, to help define/review product and system requirements for hardware and software. * Test software and system performance as necessary to ensure customer needs are addressed. * Installing and configuring computer hardware, software, systems, networks, printers, and scanners. * Troubleshoot and resolve issues with software or hardware. * Monitor and maintain computer systems and networks. * Ensure security and privacy of networks and computer systems. * Respond in a timely manner to service issues and requests. * Provide technical support across the company (this may be in person or over the phone). * Other duties as assigned. Qualifications * High School Diploma or GED Equivalent * 1+ years of experience supporting a DOD and/or Intelligence Community customer * Security+ preferred within 30 days of hire * TS/SCI Security Clearance required * The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills and Abilities: * Basic knowledge of Linux commands (eg. can ''ls'', ''cd'', ''pwd'', ''grep'') * Basic knowledge of Scripting * Knowledge of all Microsoft Office products (Mail, Word, Excel, etc) * Strong analytical and problem-solving skills * Strong work ethic, attention to detail, and organizational skills * Excellent communications skills * Excellent interpersonal and customer service skills * Willingness to work with the team even if it includes performing routine tasks * Willing to learn and work towards becoming a more advanced Application Support Engineer * Ability to work independently and yet be effective within a team setting * Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment * Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals * Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others * Excellent skills in Microsoft Word, Excel, and other Office applications * Proficient with Microsoft Office applications, and experience working in a home office setting as well as the ability to train end-users on frequently asked technical issues * Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired * Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it NJVC, LLC

Created: 2025-11-15