Prisma Cloud, Customer Success Program Manager, ...

DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren''t easy goals to accomplish - but we''re not here for easy. We''re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we''re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We''re changing the nature of work from benefits to learning, location to leadership, we''ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.Your CareerAs a Program Manager, Enterprise Customer Success, you will have the opportunity to set the tone and direction for how the Palo Alto Networks Cloud Customer Success Enterprise Team delivers on-line support while implementing risk management programs. Besides being well versed in how to support large-scale hosted platforms, change management, and procedural changes -- you also have the skills to run tooling that supports anticipating customer needs while crafting workflows and enhancements based on those needs. You should be comfortable interacting and presenting to leaders, cross-department managers, driving program and project teams to deliver custom-tailored customer retention delivery while enhancing internal systems for scaled operations management. The role will require strong multi-tasking, an ability to self-direct, strong prioritization skills, time management, ability to direct team members, apt forecasting, an innovative and resilient spirit, and continual motivation to improve.Your Impact* You will author and lead programs to prevent customer churn risk, improve account maintenance and accountability, perform root cause analysis to obtain the customer opportunity data* In addition to creating and driving programs to improve areas of opportunity and enhance the customer experience* Having a keen sense about cloud customers, you will be the guiding force, building a place where customers can get answers about the configuration, usage, and best practices of Palo Alto Networks Cloud Services* Liaison between Leadership, Enterprise, Strategy, IT, Product, Sales and Data team to ensure programs and projects meet the business and customer needs* Revamping internal systems, data operations, and cross-functionality with IT to automate Enterprise processes and introducing new innovative techniques of customer relationship management.* This role is part of the Global Support Organization and one that requires you to partner directly with the Cloud Services Support group to build the programs based on their daily interactions with customers* You will also be expected to deep dive into customer data and derive actionable items to drive rigorous resultsYour Experience* 5+ plus years of related experience* Excellent technical writing and verbal skills, online, in-person from peer to management to customer - you get your message across* Able to measure the effectiveness of message and service delivery* Knowledge of Amazon Web Services (AWS), Azure, and/or Google Cloud Platform (GCP)* Cross-functional collaboration skills (NPI, IT, Data, Technical Documentation, Product Management, Marketing, etc.)* Working knowledge of Gainsight and Salesforce* Experience with Cloud Security* Ability to work flexible and varying times including weekends and evenings to collaborate with other regions and international teams* Experience with key stakeholders, executives and support* Experience with Cisco, Checkpoint, Juniper (NetScreen), or Fortinet products a plus* Experience with restructuring and highly adaptable environments* UI configuration exposure* Knowledge of Google Suite Apps* Ability to measure NPS and deliver actionable insights* Highly Skilled in Business Analysis deriving constructive conclusions* High expertise with JIRA with ability to create critical dashboards* Occasional travel may be requiredThe TeamOur Palo Alto Networks Cloud Services Team wants to hire you if you are disciplined; a structured thinker; at ease with a dynamic environment; agile and can pivot with new information; highly organized and a creative problem solver with experience in program management, then come and be part of a team that:* Believes what we do is a team sport - we win together* Quality outcomes and relationships are what matter to us* Palo Alto Networks is going places and we are on the forefront* We are growing and evolving as we goOur CommitmentWe''re trailblazers that dream big, take risks, and challenge cybersecurity''s status quo. It''s simple: we can''t accomplish our mission without diverse teams innovating, together.Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we''ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [Click Here to Email Your Resumé].Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelinesCovid-19 Vaccination Information for Palo Alto Networks Jobs* Vaccine requirements and disclosure obligations vary by country.* Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:* The job requires accessing a company worksite* The job requires in-person customer contact and the customer has implemented such requirements* You choose to access a Palo Alto Networks worksite* If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Created: 2026-03-07