Desk Side Agent II with Security Clearance

Requisition :DESKS003384 Job Title: Desk Side Agent II Location:Adelphi, MD 20783 Clearance Level:Active DoD -Secret Required Certification(s): * Security+ CE **Selected applicantsmay be subject to a government security investigation and must meet eligibility requirements for access to classified information. ** SUMMARYThe U.S. Army Research Laboratory (ARL) of the U.S. Army Research Development and Engineering Command (RDECOM) is the Army''s corporate laboratory. It''s a diverse assortment of unique facilities and a dedicated workforce of government and private sector partners make up the largest source of world-class integrated research and analysis in the U.S. Army. ARL discovers, innovates and transitions research in order to provide the best technologies for our Soldiers. ARL''s program consists of basic and applied research and survivability/lethality and human factors analysis. DUTIES* The contractor shall provide Help Desk support to the end-user on a variety of issues.* The Help Desk support shall identify, research, and resolve technical problems for end-users.* The Help Desk shall respond to telephone calls, emails and personnel requests for IT support; document, track and monitor problems to ensure timely resolutions.* Support creating, tracking closing, updating and resolving help desk trouble tickets.* Perform domain account administration and management.* Endpoint management and configuration (Imaging, VPN, software installation request fulfillment and incident resolution, printer management) Qualifications Education and Certifications* Security+ CE Working Conditions Working Conditions* Contractor site on Shaw AFB, SC site with 0%-10% travel possible, depending on the requirement to attend event planning conferences, at customer discretion.* Possible off-hours work to support exercise planning/execution, project implementation, or 24/7 project events.* General office environment, with periodic walking or driving to other buildings on base and working with standard office equipment.* The working environment is generally favorable.* Lighting and temperature are adequate, with no hazardous or unpleasant conditions caused by noise, dust, etc. Strength Demands * Sedentary - 10 lbs. Maximum lifting, occasional lift/ carry of small articles.* Some occasional walking or standing may be required.* Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Physical Requirements * Stand or Sit* Walk* Use Hands / Fingers to Handle or Feel* Talk or Hear* See COVID-19 Vaccination Requirements As a federal contractor, Agile Defense is subject to any federal vaccine mandates or other customer/facility vaccination requirements. As such, to protect the health and safety of its employees and to comply with customer requirements, Agile Defense may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. About Us! Agile Defense is an Information Technology Solutions provider committed to partnering with our customers to deliver the highest level of service to our customers. We provided Information Technology (IT) services to the U.S. Government, including several United States Civil agencies and various branches within the U.S. Department of Defense. Agile Defense has established a solid reputation of partnering with our customers to deliver innovative IT solutions with our "Listen. Think. Innovate." philosophy. At Agile Defense, we know that our employees are our most important asset. We believe in our responsibility to our fellow employees, customers, company, and to our country. We promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values.

Created: 2025-10-04