Business Systems Analyst III

Zurich is currently looking for a Business Systems Analyst / Business Analyst to work within our Application Development unit of Information Technology Services out of our North American Overland Park, KS offices. As a BSA you will serve as a liaison between the Business and IT to provide solutions to their business systems needs; Understands customer''s objectives, processes, and products as well as the business systems capabilities to formulate, define, document, and implement systems scope and objectives to develop and provide solutions. Some of the other responsibilities include: Coordinates and leads activities with business owners to gather detailed requirements through interviews, and documentation and facilitated working sessions for approved projects and enhancements. Monitors business decisions and manages requirements documentation and communication throughout the project life cycle.Leads analysis of requirements to determine the systems'' potential and defines the impact on other business units and systems. In addition, provides input to the development effort.Creates process models based on business requirements in order to determine the completeness of the information and process components.Provides Customers with cost/benefit analysis, risk assessment, and scope definition of proposed requirements.Guides users in building business cases; Performs impact analysis; Supports application testing, implementation, and training activities throughout the process.Leads individual or sub-project tasks affecting single or multiple business and IT departments.Evaluates project impact through consultation with the business, regulatory, Information Technology management, development, quality assurance, validation, and training teams.Supports system configuration and integration testing including the functionality, performance, and fit to ensure original requirements are met.Evaluates project impact through consultation with the business, regulatory, Information Technology management, development, quality assurance, validation, and training teams.Manages work plans, and timelines/budgets. Evaluates relative feedback and Return On Investment to effectively prioritize projects. Evaluates project impact through consultation with the business, regulatory, Information Technology management, development, quality assurance, validation, and training teams. Partners with stakeholders to identify necessary department resources to meet defined objectives.Performs business process modeling and re-engineering based on business requirements in order to determine the completeness of the information and process components.Understands development frameworks and utilizes analysis tools such as Agile User story definitions or Unified Modeling Language tools in creating Use Cases, Class and Sequence Diagrams based on the product design documentation.Performs system configuration and integration testing including the functionality, performance, and fit to ensure original requirements are met.Mentors team members in technology, architecture, and delivery of applications.Business Travel, as required • Extended Hours during Peak Periods/Shift Work/Holiday Work, as required • Regular Predictable Attendance • Visibility in the Office, as required Develop simple business cases or process models for defined projects in own area of IT expertise, to determine potential benefits, clarify the rationale for investment, and support the planning process.Prepare documentation based on the systems or process changes, to ensure they are up-to-date and reflect the new process, and that internal partners and external suppliers are in line with service level agreements, risk, and compliance.Look externally to research primary data sources, select relevant information, continually evaluate key themes in technology make recommendations to inform change or solution requests in own area of IT.Identify existing IT assets for new opportunities where possible (e.g. re-use), research best practices, and review and analyze detailed business models to support senior management in developing and improving IT processes and systems.Act as a technical expert in a specific process or product area, conducting process reviews and initiating change in order to contribute to continuous improvement of services to internal customers.Provide specialist advice to address specific technical queries from internal clients and design/develop and deliver appropriate solutions, in line with Zurich´s policies and processes and regulatory requirements.Contribute to the delivery of assigned IT projects in own area of expertise for specific lines of business, collaborating with IT colleagues from across the wider function to agree an approach for project/program management.Act within a number of complex processes and procedures and use in-depth knowledge to solve internal customer issues or escalate appropriately to manager, internal partners or external vendors.Record and report core metrics, and ensure internal partners and vendors meet defined policies/service level agreements on information management.Work with colleagues across the IT function to ensure plans are aligned to functional plans and policy.Model behaviors that demonstrate commitment to corporate values.Provide input into performance management discussions of project team members.Coach and provide technical advice and counsel within and outside the operating unit.Provide guidance and support for team members.Take action to manage own personal development and encourage others to do the same. Client Internally Focused - The job''s core deliverables rely on delivering service to internal clients, usually at the line manager or employee level. may involve sharing subject matter expertise with others in the organization or supporting others in their efforts to deliver on our promise. Basic Qualifications:Bachelors Degree in and 8 or more years of experience in the Information Technology areaORHigh School Diploma or Equivalent and 10 or more years of experience in the Information Technology areaANDExperience with eliciting and documenting solution requirements definition Comfortable leading requirements elicitation sessions with user groups in virtual and face-to-face settingsStrong analytical skillsStrong written and verbal communication skills Preferred Qualifications:Certified Business Analyst Professional (CBAP)Advanced Software Development Life Cycle (SDLC) or Agile development skillsExperience with use cases or user story case developmentConsulting experience • Experience in an analytical role on complex enterprise projectsKnowledge of the financial services industryIn-depth knowledge of insurance business processes and processingCustomer Focus - Proficiency Level AdvancedInformation Seeking - Proficiency Level AdvancedInnovative Thinking - Proficiency Level AdvancedProblem Solving - Proficiency Level AdvancedRequirements Analysis - Proficiency Level AdvancedExperience with business process improvement and modeling toolsAs a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time. A future with Zurich. What can go right when you apply at Zurich?Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more. As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers'' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. Location(s): AM - Overland ParkRemote Working: NoSchedule: Full Time Linkedin Recruiter Tag: LI-MD1

Created: 2025-11-15