Senior Recruiting Operations Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryEmployee Success GroupJob DetailsEmployee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a world-class customer experience in the market.The ES People Services team is responsible for building and scaling the infrastructure, upon which Salesforce''s employee experience and people processes can operate. We manage the optimization and operations of key global programs across the employee lifecycle. We care deeply about ensuring a best in class and most impactful experience for our employees, in alignment with the larger business and organizational strategy.About the role:* The Senior Recruiting Operations Manager will lead a global team of highly skilled specialists who keep the recruiting operations running smoothly and aim to create an incredible candidate and employee experience.* Using human-centered design thinking, optimize and scale processes through process redesign, operating model design, automation, system integration or adoption to build a seamless and timely candidate and employee experience and improve operational efficiency.* Design and manage the strategic process delivery roadmap including continuous improvement projects, enhancement prioritization and success measures and outcomes.* Develop and operationalize reporting and analytics to measure the effectiveness and efficiency of end to end processes.* Be responsible for the delivery of services for program area, both via direct and indirect reporting lines.* Identify gaps between global and regional processes and build plans to harmonize and scale with local nuances and needs front and center.* Lead program objectives, metrics, and priorities and ensure ongoing updates and communication to partner teams* Build business cases to quantify the cost and value of process opportunities, technology and resourcing to advocate for funding as necessary* This role will influence and facilitate key stakeholders across the globe to understand business process and define the strategic roadmap for their concerned area.* Seamlessly partner with and influence various teams from within and beyond the People Services team.* Lead organizational change and partner management for program initiative implementation.* Develop the knowledge and expertise in the systems related to your program(s), including third-party systems and integrations in partnership with Business Technology* Maintain documentation and standard methodologies on program process maps, templates, and workflows.* Identify, track, and raise issues and risks related to program initiatives.* Operate in a highly matrixed environment, participating on several leadership and initiative based teams simultaneously* Have responsibility for compliance activities* Develop knowledge, expertise and skills needed to take on additional and increasingly more complex COE workRequirements* Must be able to commute to either the Atlanta or Indianapolis office, role is office flexible.* Bachelors degree required.* 7+ years of experience in HR operations/shared services, (HR) strategy, process improvement or similar areas with a focus ion Recruiting operations.* Minimum of 5 years of prior leadership experience managing multiple teams.* Experience in human centered design and/or service delivery design* Expertise in managing large, complex projects.* Experience with Workday or similar HRIS and case management systems highly desired.* Experience with Position Management is highly desired* Experience working with a global team is desirable* Demonstrated track record of developing effective relationships across all levels of the organization and with diverse internal customer groups* Ability to lead major initiatives across a diverse, geographically dispersed, multicultural environment* Collaborates with all stakeholders to identify risks and issues that may not be visible at the task level but impact the overall project or broader scope* Excel in data analysis, reporting, and visualization. Ability to develop and provide relevant reporting metrics on program results to support decision making* Excellent presentation, verbal and written communication skills; must be an articulate and persuasive communicator* Experience partnering with stakeholders to design, build, and implement programs and processes to support business needs* Demonstrated understanding of HR processes and technology platforms* Proven track record of success in leading and developing leaders and high performing teams.* A resilient focus on employee development through continuous coaching and feedback.* Results-driven, solutions-oriented, and comfortable in a fast-paced environment with competing prioritiesAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or .Salesforce welcomes all.

Created: 2025-09-06