Head Cashier (Supervisor)

Job DescriptionJob Description: Head Cashier Position Summary The primary responsibilities of the Head Cashier position are to maintain helpful customer service, assist in daily operations at the cash wrap area, maximize sales and productivity on the sales floor, and resolve situations to the satisfaction of the customer. Major Responsibilities The major responsibilities for this position include: • Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards • Greet customers as they enter the store • Troubleshoot point of sale problems • Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service • Ensure that associates assigned to the front-end consistently follow all policies and procedures including established safety procedures; communicates issues to management • Perform cash pulls, make change orders and deposits in accordance with established policies • Ensure all daily deposits are counted accurately and conducted daily • Ensure that merchandise displays in the front-end area are clean, organized and well-stocked • Ensure return merchandise is restocked to the correct product location on the sales floor, all damaged and defective merchandise is properly labeled • Answer phone calls • Able to tactfully and pleasantly deal with customers • Maintain awareness of all promotions and advertisements • Perform register sales transaction quickly and accurately in accordance with established cash control procedures and customer service guidelines • Perform other tasks as assigned from time to time by store management • Solicit customers to open an Ace Rewards card • Issuing receipts, refunds, credits or change due to customers • Maintain and set promotion, impulse and clip strip areas • Maintain and review promotion file (MIP) Benefits: • Health Insurance • Dental Insurance • Vision Insurance • Paid Time Off • 401(k) • 401(k) Match • Store Discount Minimum Requirements The minimum requirements for this position include the following: • Education/Training: High School degree, some college preferred • Prior experience managing associates and handling cash, preferably in a retail environment • A commitment to service, excellence and customer satisfaction • Skills/Knowledge: Ability to take leadership role in training and coaching team members on skills needed to positively impact sales • Ability to communicate with associates and customers • Demonstrate strong attention to detail • Maintain composure while supervising multiple tasks and handling customer complaints • Solid team player with excellent interpersonal skills with a strong willingness to learn • Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus • Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business Physical Requirements The minimum physical requirements for this position include: • Ability to stand for an extended period of time • Move and handle boxes of merchandise and fixtures occasionally throughout the store, which entails lifting and perform all functions as set forth The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. Management has the right to add, revise or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Created: 2025-10-04